Reflections Evans Head - Holiday Park

Some sights horrible, and at the price charged simply not worth the money. Reflections group own all caravan park sites in Evans Head as they do at Brunswick Heads so competition is non existent. Evans Head is a prety spot with limited things to do, which suits many people, good place for kids though. However we will NOT be back.

I find it unfair as not told when I booked that had to pay 60 days out of my booking Most places you pay on arrival As not in my budget to pay early so they keep your deposit when I didn’t even cancel they did Knowing full well they will book my spot I find them a greedy company making money off people. I wouldn’t be the only one. I will never book a holiday with this company again. I urge people to be very cautious. Will never recommend to anyone Now have to try to find somewhere else to go with limited funds and definitely will make sure it never happens again

We loved everything about the caravan park & Evans Head itself! Facilities were excellent, park was manicured & not too busy. Big sites, restaurants & clubs nearby. Could walk everywhere. Bush walks & beaches were spectacular! Thankyou!

A large and well laid out park with everything you need for either a short or long stay. The amenities are clean, the laundry has everything and there are plenty of clothes lines as well. It was good to see that the clothes lines were over concrete and not dirt or sand. The sites are a good size and you don’t feel like that you are hemmed in altogether

We had been excitedly anticipating this holiday for a year. Had booked a premium cabin at great expense for this last week in January having seen them this time last year whilst visiting Evans. Unfortunately my husband contracted covid 6 days before but was through it so we thought we could still go. However the day before leaving 2 more of us had covid. I rang the park wanting to advise them and to amend/ rebook for April school holidays. No one answered. Left message. Hours later someone called me back to say that due to their peak holiday period conditions I couldn’t amend or get a credit or a refund. This was considered a cancellation and all money forfeited. I said I don’t want to cancel. I want to change the booking. And as I was required to FULLY pay this 60 days out this was a loss of just under $3500. No. Apparently from 59 days before arriving and after fully paying this cannot be amended, credited or refunded. At no point when I booked this via the phone on Feb 1 2023 was I told the terms & conditions- especially this little gem. I was advised I could email Head Office & plead my case- but that they were unlikely to change their mind on this policy. I was then told that it was mine and fully paid for so why not come anyway as there are no covid restrictions. I replied that I work in Disability and I can’t work with covid so there are. And that the government strongly advise staying home for at least 5 days. And that 7 hours in a car from Sydney and then just being cooped up in a small cabin wasn’t what we had in mind for our summer beach holiday. She said no that won’t work. The lady then had the gall to ask if I wanted to rebook for next year and pay the first deposit of over $500!!! Hell no. I won’t be staying at any Reflections Holiday park ever. I will not recommend them to family, friends or strangers! Even the small motels I had booked to stay in on the way up and back with their 100% no refund policy (that I did know about) provided credit for me. Yet Reflections could not because it’s “peak”.

One of our favourite parks. We like the dog friendly old section near the bowling club... it's less expensive & more quiet than the riverside. A couple of things to be aware of though... park under the trees at the risk of them being the nightly roost for Rainbow Lorrikeets, the bins were overflowing stinky & maggoty, there's no laundry in the amenities for that section rather the closest is further away adjacent to the ensuite section and dump point.