Delta Hotels Seattle Everett

這家酒店管理真是有大問題。 我們入住了三天，第一天入住時把房型搞錯了。我們定的雙床給了大床。搞得拖着行李來來去去折騰。到了週末生意也確實好，結果第二天housekeeping沒跟上，我們四點回到酒店都還沒整理房間。最後要命的是，等回到家意外發現酒店“偷偷摸摸”從我的預授權里扣除了135.44美金。 現在請攜程溝通協調，他們辯解是“按金”，但我們都知道按金都是預授權，不會出現在銀行的對賬單上。好在他們説最後會退回的。老天，也還好我算細心，看一下銀行賬單，不然真就是悄悄過去了。 話説這種事情發生在美國，酒店沒有其他責任嗎？不需要賠償？ 現在錢還沒退，説還要10個工作日以後……

房間不大，設施都不錯，洗澡很舒適，周邊環境乾淨。

好好好好好

We stayed two nights, we were in a handicap room which was fine; however there was no housekeeping day 2. The handicap shower only had a shorter shower curtain and water from the shower left a 1/2 in of water coving the entire bathroom floor. We put every towel down to soak up the water. When we returned at 11:00 p.m. the wet towels and water were still on the floor. We did not get any fresh towels, water, or in room coffee refilled. When I brought our conditions to the front desk at Checked out, there was no apology…..just hummmm. The water on the tile floor was a disaster waiting to happen as the tile floors were slippery….in a handicap room. That said the hotel is a5/5 for the area, the bar was lovely and bar staff was great.

I give the property excellent rating, not because it was without issue, but handling of the issue was excellent done and staff couldn’t have been more apologetic. Dining was a delight those 3 women handled their service. Area became very busy but orders and drinks seemed to flow with ease. Food was really good and we’re picky about wings. Chicken salad club was delicious. Portions can easily be shared. Staff have to be commended for their care and concern for customer’s needs. Bed also very comfortable!

This property was a great surprise! New, clean, 5-star staff and spacious rooms. Love the shower. It has a handheld option. Wish for higher quality towels and better pillows. Flat. Don’t let these deter you. We will def be back!