Premier Inn Exeter (Countess Wear)

I must say this premier inn is by far the best I've stayed in. Hayden and his team are just out of this world. Always going beyond the call of duty to to help to shuffle things around to suit your needs. Always a happy and cheerful bunch of people. I've been living in premier inns for the past 7 years due to work and this place is by far the best!

The hotel had a great location, but I thought it was poor for a Premier Inn. I associate a Premier Inn with cleanliness, a comfortable bed, and a functional place to stay. However, the room was damp and mouldy which ruined it for me. Everything felt clammy and unclean so it was not a pleasant place to sleep.

Second visit to this premier inn and both times cannot fault any of the staff or service - and in the attached Beefeater - special thanks to Karen in there. On both occasions we’ve visited the premier inn Hayden checked us in and was there on checkout/departure too and he definitely deserves a 5* rating - is such a warm, friendly, welcoming young man (especially after a long busy drive up from Cornwall) and was also very knowledgeable and helpful. Rooms themselves could do with a little refurbish but that’s not staffs fault at all. Stayed in room 29 this time and it was fine, nice and quiet. The only thing not too good with the room was the step up into/out of the shower, bit awkward and high and had to hold onto towel rail - not too good if you are a little unsteady on the feet etc. But overall a lovely stay (Christmas shopping) Thank you Hayden !!

Dirty x grubby feel about the whole complex . Huge pot holes on entering the carpark . Bed uncomfortable . Grubby bedding . Smelly corridors . We certainly won't be staying here again . 1 good point about our stay , checkin was easy x swift . Very polite lady .

We stay in Premier inn often all over the country so we are week accustom to them. This one is clean with good rooms and a friendly staff. The adjoining bar & restaurant is large with a good evening menu and a good range of drinks. The breakfast are very good with plenty of ingredients. Parking can be a little tight if busy. A good premier inn all round.

Reception staff are a credit to you. Very friendly and helpful. They were training a new lady and she was great. Lovely smile very friendly and actually interested in what you had to say. Plenty of tea and coffee in reception for a tea addict like me. The picture of the hotel is actually the beefeater restaurant and reception. The rooms are out the back set away from the road in like a motel situation. So you can almost park outside you door which was great. The bed was very comfy, extra pillows in wardrobe no drawers for clothes small open wardrobe not long enough for a dress but hung it on the large mirror. No plug sockets or usb port next to bed which is minor but annoying. Very little noise inside room apart from people leaving one of the mornings. Not overlooked so could have curtains open. My only complaint was the bathroom sink was draining slowly so I lifted tap. I’ve no idea how that much long hair could get into the bathroom sink but it was yucky so cleaned it out with cotton buds. Was a bit rank. Nice shower if you are under about 5 8’ above that you have to bend a bit which is surprising as there is a foot step to get into the shower. Quite powerful and gives a good clean. Glass screen rather than plastic curtain which is good. Will leave separate review for food because that should bring your score down . Would I stay again certainly