Hampton Inn & Suites Exmore - Eastern Shore

Reservation was somehow changed from 2 beds to one and there was nothing done to rectify the situation. I was simply told the manger will give you a discount in the morning. This is the saddest Hampton I have ever seen. It's basically an old gross hotel with a remodeled lobby. Toilets and tub were moldy stained and gross. Carpet was old and dirty. Breakfast in the morning was terrible. Everything was empty. When ask about getting something I was simply told the truck isn't here yet there's nothing I can do about it. The woman simply did not care to do her job. The whole experience was awful.

NOT PREPARED FOR FULL BOOKING We arrived on Friday evening. Hotel staff said they had were fully booked. That being the case better planning should have been done, The hotel provides breakfast every morning. The truck delivery didn't arrive until Saturday morning. All food items were not available because it was on the truck. The same thing happened Sunday morning, watered down orange juice. Guessing the full strength was still on the truck.

The room smelled terribly chemical. The water smelled very metallic. There was no AC in the elevators or on the floor outside of the room. It was So hot walking the hallways and they had giant Fans in the hall. We were only able to get one room key bc they “hadn’t gotten their order of keys delivered.” And when it was first given it wasn’t activated properly. Very disappointed in the experience for the money spent.

Could have been better. Check in was smooth and staff gracious and informative. Room was on second floor and two large fans were moving air because hall wasn't air conditioned. Bed and pillows should be replaced, they were showing their age with soft worn spots. Noisy occupants on third floor made sleeping difficult.

The front desk staff was great! Thank you to Yvette, Dee and Alex for making the stay pleasant. Although there was some issues, they addressed them right away. The only recommendation I would have is daily cleaning by maids, not every other day.

The breakfast was horrible and the pool needed some cleaning. Also there was no circulation of air in the hallways. So once you came off the elevator, you were sweating until you got to your room. The room was clean and the front desk staff was extremely friendly and welcoming..