Gästanvändare
1 oktober 2024
My wife and I were hugely disappointed with the hotel this stay. We were allocated a room at the front of the hotel with, normally, lovely sea views. This time, however, the windows were completely covered with external sheeting which blotted out the view completely, making the room look and feel like a cave with no no exit. On complaining to the duty manager we were glibly told there was no other room and that we had been sent an email warning us of the works to the front of the hotel. I am not able to verify if the hotel was full, but we were certainly not advised of the work taking place. In any case, we had booked the room back in August, plenty of time for the hotel to allocate a room without the blockade! In addition, the air-conditioning in the room didn't work and the room was unbearably hot. The staff on our second day were, as usual, friendly and helpful and the heating was sorted by the duty manager. We paid full price for this room and feel we have been badly let down by the hotel; our stay certainly was not worth the money we paid.
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