Fairfield Inn & Suites Fairfield Napa Valley Area

Despite repeated requests, and agreement by the desk to service our room, no one serviced our room. Each day we had to walk to the desk for towels. Trash was never taken out. Soap, shampoo, body wash ran out and again, despite requests, no one came. They wouldn’t even discount the room rate despite this repeated lack of service!!

The hotel it’s self was normal, commentary breakfast was basic it has its fruits, oatmeal, cereal, eggs, sausage. Only issue I had was when I arrived desk person was a female staff not cordial or welcoming. When asked if pool worked she said no and another guest waiting behind me said they had just called and they had told her it worked. Staff then clarified and said hot tub wasn’t working again bothered with her response. I had booked through third party where my stay was paid, staff did not disclose they were charging me agin when I was asked to swipe my card for holding fees for my multiple rooms. Minutes later I come back down and asked why I was charged multiple fees when room was already paid for, the lady again unapologetic brushed me off and basically said to figure it out on my own instead of being helpful to try to resolve the issue or get a manager to help. I imminently called the third party ******* where it took days to resolve the issue since hotel wasn’t responding to them either. Eventually got a refund through hotel, it was a simple misunderstanding and i wouldn’t have complained if their staff was a little more friendly and cordial like a front desk should always be.

Very nice place to stay, quiet, lots of places to eat, gas station near and highway close.

There seems to have been an attempt to update the property. The shower and bathroom were not. There was a large section of mold and water damage above the shower and there were other peoples’ hair stuck to the wall-so not clean! The beds were spring mattresses on platforms and were very uncomfortable. The sheets were pulled and scratchy. Very unimpressed.

Quiet and comfortable stay conveniently located near many local eateries and shops.

Friendly staff. I like the oatmeal of the breakfast! Comfortable room.