Hilton Garden Inn Fairfield

Hotel was conveniently located 30 minutes from Napa with an abundance of nearby dining options. The room was clean, comfortable, with good water pressure for the showers! I want to compliment the Night Desk Agent with the red hair that works nights on her professional demeanor. She was on point and very helpful with our check-in and application of a Hilton Credit Card. I would stay here again if visiting Napa.

The room was spacious and clean. Everything as you would expect. We were a little surprised that they don't do room service everyday, just every other day unless you say something in advance. We went to eat at the restaurant in the lobby downstairs and was turned away because we were half an hour before closing, but the shift manager intervened quickly and then reminded the staff. Very thankful for that woman, she ensured that the staff was very attentive. I was surprised that the food would be as good as it was as most hotels aren't that way anymore. All in all a good experience. One note, the area can have some creepy people around at night so park accordingly and if you're out at night and keep an eye behind your back...

Smoking policy is not enforced in this hotel. Checked in and sent to a room on the 4th floor as a Hilton Diamond member that stunk like cigarette smoke. Second room from switch was fine but I had 3 digital keys for 3 different rooms - had to wait for those to clear out to then use my digital key. Room air conditioners in my room are old and noisy and had to wear ear plugs to sleep - I was told by staff that all the rooms have the same old air units so no sense in trying to switch rooms. Most hallways have same lingering smoke smell. Kitchen had minimal choices and nothing very appetizing. Staff we ok - but not sure if they are part of the lax smoking problem i.e not enforcers. Told I would be upgraded to king suite for second night, but when tried to switch the next day they said no availability. Location is near highway, but no real advantage given such a small town. Staff did let me check out before second night without penalty so at least that part was ok.

Large clean rooms, brand name toiletries, Good water pressure and soft towels. Comfortable Bedding. Check in took under a minute. Friendly and knowledgeable staff. A quality property, with a great location. I highly recommend this hotel for a comfortable stay and a good nights sleep

The rooms were very clean and there was alot of foods on the menu but very pricey. It’s was overall great and the people were polite and helpful. Think if the prices were lowed a bit the business would skyrocket because it’s a great hotel but not really worth the amount you pay for one night

The room was clean and quiet. I made sure to ask for an updated room because I read that not all the rooms were renovated. I wish breakfast was included. The staff was very polite and I liked the kurig in the room. I will definitely stay here again.

very good location for business in both Sac and SFO. hotel is located in an easy on on off location on 80. There are several place to eat within a short walk. People were very helpful and early check-in was available.

My daughter and I needed a place to stay last minute. Reviewed this hotel while driving and booked it. Was right off the freeway and exactly what we needed for a night. Check in was all online and we used the digital key. Safe location, hotel was clean, staff was nice, and room was clean with very comfortable beds.

This hotel is very nice. It has been updated and is clean. They accept pets which is a plus for us because we always travel will a small Pomeranian. There were 2 items that definitely need improvement. 1- The Buffet Breakfast. The food was good, but the service is absolutely slower than a snail. You cannot order for yourself, the server has to order for you if you want eggs or any hot item. There really is no variety of breakfast items to speak of to serve yourself except for coffee, tea, and fruit. The server was very apologetic but it took us 1-1/2 hours to have breakfast. There were only 3 other tables 1 had already finished 1 was waiting like us to order and us, so it was not a case of over crowding, she kept disappearing to the banquet area, so there was no-one on the buffet floor to greet guests or take their order. We went to the grill area to order breakfast and the cook told us the server had to take our order. We waited about 15 minutes before she appeared, at which time we had to make ourselves known as she completely didn't recognize we were new customers ready to order. We were on vacation but we had our day planned as we were headed to San Francisco to see the sights, this was on a Sunday morning at around 9:15 am so if you're on a tight schedule I suggest you skip the buffet breakfast. 2- The bed in the bedroom was not crisply made as I expect from all Hiltons, wether garden or not. The pillow cases were extremely wrinkled and I thought they had not been changed. I sniffed them out and they were clean. The bed, was not supper stretched out. I would have given this place 5 stars except for the issues mentioned.