Home2 Suites by Hilton Fairview/Allen

Super clean. Great stay with an infant. Everyone was super helpful and kind. Def would stay here again!

Housekeeping was missed for a day. When called to report and ask for fresh towels was met with a very rude staff person. Her or the general staff possibly need better training on how to work in the hospitality business especially if you are using the Hilton brand.

Couldn’t check in because NO pOWER. Are y’all going to refund this stay?!? Do I have to call corporate or the SOF?!?

Robert made the check in process a breeze. Even took me outside to show me where the new parking garage is. Very professional!

Parking lot needs to be bigger. It was difficult to find a parking spot and we had to use a handicap spot.

Not the best experience I booked a king size studio and I did not choose to have accessibility. What I paid for is not what I received when I asked the front desk about the room she said that is all they have and they are sold out of the others. The room had an odor and not clean as the previous room and it was wheel chair accessible and I felt like that should have been given to someone who has a wheelchair. Being an honor member does not mean much and even though this was not my first time staying there. I booked two different rooms and should have been able to choose the room I paid for. The first room was fine, it was quiet and clean. The second room, was not what I paid for and the experience was by far the worst.