Fairfield Inn & Suites Harrisburg West

It is a quite and nice place!

My stay here didn't start in the best way as the woman checking us in claimed I didn't have my address and phone number in my profile so she asked to see an ID that had my address on it. Neither passports or Swedish drivers license has addresses as we separate the identity of a person and where the person live. I could also verify that all that information was in my Bonvoy profile. Then she asked for my phone number and I gave that her system couldn't handle international phone numbers :D It ended with her putting in her own phone number. Then she informed me that there is a $3 charge for parking. I find that just silly as the hotel is in the middle of nowhere, next to the Interstate. It is however actually stated on their website but is such a small amount that I can't understand how they are willing to accept the bad-will it gives them. No recognition of Titanium Elite Status. The room was a king suite and the living-room had a small desk, a sofa bed and a chair, no table. It felt like they couldn't afford new furniture On the good side, the night clerk Allen was a great guy, i think we spoke for an hour in the morning. Also the person that checked me out was understanding of my irritation over the check-in and promised to look into how to improve it

I waited thirty plus minutes after check in for a desk agent that disappeared to get pillows for the pull out. She couldn’t find pillow cases she said. I asked housekeeping for towels the first morning of our stay, we were four people there were only two towels on the rack. She wasn’t going to give me towels unless I gave her dirty ones. Wait WHAT… I had to explain several times we just need more… On day three of our five day we came back to our keys not working…. THEY CHECKED US OUT and insisted we called the desk to do so…. We absolutely did not!!! The 3.00 a day parking charge… a ridiculous money grab for a rural hotel!! And the kicker is one of the nights we had to use the lot in the next door hotel because there were trucks with car trailers taking up four and five spots across do they charge them for all of those spots? We stay at several Marriotts over the course of a travel sports season… this is not the standard

Stayed at this hotel due to reviews and on their website they listed a pool and spa. When we checked in there was a sign stating pool and spa were down for annual maintenance. Also, under amenities it listed Free parking when I checked out, I noticed I was charged for overnight parking. The staff at the front desk were unhelpful. I was going to stay for 2 days, left after the first day. Also in the bathroom, we found mouse droppings. The room we stayed in faced the highway, heard tractor trailers all night long. Never again at this Hotel!

Stayed a week on business. My room was cleaned every day. Breakfast was good. No issues at all. Staff was very nice and always greeted me when I came or left the hotel. This will be my go to hotel when I have to stay in the area.