Premier Inn Falkirk North

Apart from the uneven and potholed car park,the hotel was first class. Receptionist polite,efficient and courteous,in fact,she was so friendly,we chatted to her for 5 mins or so,whilst she gave us the "lowdown"on the surrounding area and attractions! Found the rooms to be scrupulously clean,tidy,no minor faults to be noted! At reception,we booked for our evening meal next door at the Brewers Fayre and found that a covered walkway linked them together which we were grateful for due to the rainy weather! The hotel was easy to find off a roundabout,with a petrol station-cum-convenience store in front which was 24 hours! Would have no qualms about staying in this "Inn"even though there were closer ones to where we wanted to go!

Upon arrival was met by a friendly receptionist but she was in conversation with a young man who was eating a McDonald's whilst standing at the reception desk. I went to my room on the first floor the room was smelly, dirty carpets, ceiling tile missing exposing pipework and the cover from the xplair in the bathroom was lying in the washbasin, I opened the window to get some fresh air into the room and discovered that the net curtain at the window didn't cover all of the window. The window was covered in bird droppings and there was a large pile of droppings on the window sill. I reported the smell, missing tile and cover to the reception and she said she would correct it. The ceiling tile was replaced and the cover put back on and they sprayed the room with air freshener which I was surprised at I thought they would have moved me but no so I had to stay in the room with the window open all night which was noisy as car park right outside window.

A group of 49 of us stayed last weekend and we had a great experience. The hotel staff were friendly and helpful and the food was unbelievable with the staff able to feed our large group effortlessly. The hotel was located perfectly for our needs.

filed a complaint over a week ago - no response staff were lovely but the room was unbearably hot there was nothing they could do - we got fan and a bottle of ice cold water and i was bitten by ?bedbugs - hardly slept a wink - me or my 13 year old

Staff were nice but needs updating shoer over bath no good for disabled asked for a disabled room with wetroom they only have one also pipes leaking fron lobby ceiling was a nightmare turning on the shower cos of bad hammer lockthis hotel

Booked for one night, family room . Very spacious, clean and the bed is very comfy. We had breakfast which was buffet style , good choice and £10 for all you can eat is worth the money to fill up for the day. Food was warm and cooked well, basic full breakfast items and plenty of cereal, toast,pastries. I have stayed here a few times this year due to my son's rugby and the staff on reception are fantastic, very welcoming and happy to help in any way they can. This stay was the first I booked breakfast and the gentleman in the restaurant was also welcoming and helpful. Good location and nice views of the mountains, ideal for just out of Falkirk centre and direct access to motorway.