St Falls Resort

Clearly cashing in on their location and failing on maintenance and customer service. Do not book room 203. Nothing works. lock on sliding door out to ground floor balcony broken. A genuine security risk with people walking by and have easy access. When we raised it with reception they said they were aware but couldn’t do anything about it. Dishwasher doesn’t work, lights missing, minuscule “drying” cupboard barely big enough for one pair of thermals. Under floor heating works in one bathroom but nowhere else. Furniture from 2005. Uncomfortable beds and a strange odour. Windowless rooms. Charging a fortune and a total rip off.

Stayed in a 3 bedroom apartment costing $17,000 for the week and spent multiple nights awake well into the night listening to the people in the spa on the floor below, directly under the bedroom windows. Could hear every single word they said. Receptionist said they couldn’t do much as it was the owner. And then after 11pm reception is totally uncontactable. DO NOT STAY HERE.

This hotel has been recently taken over, and having myself owned a venue during Covid-19 I was generally willing to give them the benefit of the doubt, as Kate (A very hard working manager) tries to get the team up to speed. You have to consider that this Hotel cost us $540 per night. I've stayed in some pretty fancy hotels around the world for less than that, so I have some small expectations of a hotel in this price bracket. However my patience ran out quickly. In what should have been our last evening of sitting on our balcony enjoying the view. We could NOT sit outside as several members of STAFF were below our balcony SMOKING (for 3 hours) in a hotel? In 2021? Bizarre!! Further to this the STAFF conversation was mainly centred around which customers had been a pain during lunch servce and what they had to deal with. Including, as they aren't the smartest "F**king lady said this", and "that guy was c**t". None of this comes close to an experience in line with the rates this hotel charges. So try ELSEWHERE if possible, as the experience cannot be much worse..