Merchants Manor Spa

Upon arriving at the hotel, you walk in to find no reception. It is all done on a computer situated on a sideboard. Eventually when we walked through the hotel, we were greeted by a member of staff (a very tall young man, didn't get his name but very polite and courteous), who was very helpful in showing us around and to our room. It was only due to us passing him in the corridor. The room was ok. It was clean and tidy. Everything you needed was provided. The main thing that let our trip to this hotel down was when we went for breakfast, we were told there was no dairy milk. In this day and age, you would not expect this. They did offer alternatives but when mentioned why someone couldn't go and get some, we were told the waiting staff were not aloud to leave the premises to get some?! They also replied they didn't know when the milk delivery was going to be. I feel that a supervisor or a member of the kitchen could have gone to a local shop and purchased a few pints, before the guests starting to come down for breakfast?! When we checked out, there was two people there loitering in the hall way to check us out, even though we mastered the check in process. We were then given a leaving gift...2 cans of sparkling water and a packet of fudge. What was the point, a waste of time if you ask me.

Heartfelt thanks to Simon and the team, for a fantastic visit to Merchants Manor. We had a delightful time at the immaculate spa, and enjoyed a superb lunch. The corn and coconut soup was a triumph, and the carpaccio of beef melt-in-the-mouth delicious. What a lovely way to spend a morning relaxing in authentic and yet also contemporary surroundings.

Arrived early at midday, went in to ask if we could use the car park while we had a wonder around falmouth, we were told our room was ready and we can check in. We were escorted around the hotel, shown the breakfast, Bar, Gym & Pool areas personally. After our afternoon in the amazing town we had some drinks in the bar, excellent service and really relaxed experience. Breakfast service was again excellent, smiles all round. Will be returning again