90nightsayear
11 september 2024
We are Diamond members and we had listed high floor as preference but ended up on 1st floor. Our room #108 is in bad shape. The bathroom has a whole corner edge broken and torn out, the bathroom door has significant water damage and warped at the bottom, the towel racks on the front of the vanity are gone, but screw holes are there. The couch is dirty with stains, the plug in for a phone on the lamp on the night stand by the bed is so worn out and loose, it wouldn’t charge my phone. I had to charge my phone across the room. We came back from the Big Iron Show and our keys wouldn’t work, after getting them reset 2 times, the gal at the front desk said she would send the manager down to put a new battery in the door lock. He finally came and fixed it and I showed him the items that are in bad shape in the room. He said the repair guy would be working on it, but had been working on the pool lately. Hmm, seems like another time we stayed here, 6 months ago, the hot tub was unusable. Breakfast was ok, but seemed to run out of coffee, milk, and orange juice. The kitchen lady finally refilled them, but took awhile. She was in no hurry. She didn’t seem to be checking these things until someone asked if they had anymore. We never saw her wipe a table down. We had to ask for extra towels as there are only 2 sets in a king room with couch bed. There are some sketchy people in the lobby and apparently one of the took some laundry supplies without paying for them. We will probably stay somewhere else next time.
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