Gästanvändare
6 maj 2025
We stayed here on Valentine’s Day. We received a warm welcome and were made comfortable. The check-in formalities took some time due to the rush but we were promptly taken to our room. We had booked a Junior Terrace Suite and our room was spacious and very well appointed. All the suites are away from the main building block. The junior suites are all on the first floor and have slightly better views than the suites with sit out, which are all on the ground floor. We had booked couples therapy sessions at the hotel spa. We had a nice experience at the spa and our therapists delivered relaxing therapies. The spa is designed nicely with nice and comfortable couple/individual therapy rooms with attached showers. We had in room dining that evening and we found the food to be just okay. The breakfast next morning was very chaotic and the team could’ve done a better job to manage the rush. Our stay was rather comfortable and enjoyable. A few points that we did not appreciate were: (a) The sports ground was in front of our terrace and there was a corporate event there due to which there was a lot of noise and disturbance. (b) The bell boys were extremely unprofessional with the handling of guest luggage. It took them more than 30 mins to get us our bags after we checked into our room. Further, during check out, they simply dragged our expensive bags through the cobbled path to the reception block instead of bringing a cart. That being said, this is a nice getaway spot from Gurgaon and the hotel has enough activities to keep families entertained for a couple of days. The hotel should make some finer adjustments to enhance guest experience further.
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