Hotel Lux Fatima

I stayed in the hotel as part of a tour with Exoticca and was extremely disappointed. It lacked any of the facilities of a 4 star hotel and appeared to be half closed. We appeared to be in an annexe which was poorly maintained, lack basic facilities it advertised for example it had a kettle but no tea or coffee. The room was miles from reception and had no information on how to contact reception so when I encountered problem with TV and a flooded bathroom I was unable to summon help. I was cold and tired so literally gave up and went to bed. For me the hotel had nothing to recommend it. I emailed with full details of my complaints on leaving the hotel bug have heard nothing from them. Poor show !!

It was okay. Receptionist wasn’t too friendly when we arrived. As a Four Star hotel I expected a better room. Balcony was smaller than other hotels. They didn’t have a mini bar or other amenities that cheaper hotel would have. Breakfast was cold. The milk smelt sour & there was a tiny bug on the tongs for the mushroom. It was a little disappointing.

We travelled here with an Exotica group. A 4 star hotel? Really? Why can't you get ice at any hotel in Portugal? I have always had an ice bucket in my room and a rusty old rattling ice machine somewhere close by even in the worst places I've stayed at. Not here. You have to ask the front desk staff and they will begrudgingly find you a small plastic bag filled with ice. I did enjoy the bidet. That is something I think we north Americans need to get on board with. It's important to keep the undercarriage clean. Rooms are clean, the bed is comfy. Pillows could be better. Much better. The "flatscreen TV" they advertise in the rooms is smaller than my computer monitor from 1997. I'm not kidding. I actually laughed out loud when I saw it. It might be 17 inches diagonally and I'm being generous. The bar was closed. No explanation. Just closed. 40 weary travellers arrive thirsty at 5:30pm and the bar is closed? Do they not want to make money? Wi-fi was dial up slow. Now the worst part. We were offered the option to make a reservation for the buffet. $18 for what might be described as cattle feed. No, I'll be honest, I wouldn't feed that swill to my cows. It was disgusting. The "pork (maybe?)looked like it was cooked about 3 days ago and left out to dry on a buffet warming table, I swear. Even the veggies tasted awful. How do you mess up steamed carrots? It was awful. Not a great experience. Sorry, I would not recommend this hotel.

We were pleased with the location. The room was clean and the complimentary breakfast had many choices. That all being said it was very bare and nothing stood out to make it memorable. Many in my group complained about the beds. Comfort is very subjective. We loved our bed!

Excelente acolhimento da parte de todos os funcionários bar a funcionar, ambiente aquecido, estacionamento no parque do hotel,pequeno almoço top,quarto muito bem preparado e a cama era super confortável e grande, aconselho muito,vamos voltar lá de certeza na próxima viagem.

Desilusão Total com o Pequeno Almoço A experiência com o pequeno-almoço no Lux Fátima foi simplesmente inadmissível para um hotel que se apresenta com 4 estrelas. A oferta de alimentos foi extremamente limitada, e a reposição era praticamente inexistente. A qualidade dos alimentos deixava muito a desejar, e a falta de higiene era evidente em vários momentos. Além disso, não havia qualquer descrição dos alimentos disponíveis, tornando tudo ainda mais desorganizado e confuso. Já estive em hotéis de categorias inferiores que ofereceram um serviço muito superior. É uma total falta de respeito com os hóspedes vender a imagem de um pequeno-almoço de qualidade condizente com o estatuto do hotel e, na prática, entregar um serviço tão abaixo do esperado. Definitivamente, esta foi uma das piores experiências de pequeno-almoço que já tive em qualquer hotel. Uma revisão urgente na gestão e na operação do serviço de pequeno almoço é mais do que necessária.