Four Points by Sheraton Fayetteville Fort Liberty

I walked into the hotel and was immediately questioned about why I was in the hotel and who I was coming to see . I let them know that I didn’t need any assistance , however they continue to threaten with security . I stayed in place and called my friend that I was coming to pick up . The front desk clerks ( Jocellyn / Gian) and begin to speak in another language while looking at me . They then stated that this was their policy . I asked them to call the room and if they needed my ID . The call was made and I asked if they needed my ID .. they never responded so I begin walking towards the room. They told me that I could not walk to the room and I had to wait for my guest to come get me . I then asked for the policy in writing and to speak to the manager . They called the manager and the manager refused to come out to the front desk . They then admitted there was no such policy . I waited until my guest arrived . Needless to say , they checked out of the hotel the same day they arrived .

The hotel was simple , very, very clean, so friendly, and if you have to stop, this is a great place.. I would definitely chose this place again, whoever the GM is, they are doing a fantastic job..I saw they also have an immaculate gym, the breakfast was very nice, the coffee was very good, also there are nearby spots to eat.

We went to Jersey for Christmas,came home for a day then hit the road to see family in North Carolina. This is the 2nd time we've stayed at this hotel. We nicknamed it Skibo Skibo after it's address. We even had the same room (311) as last year. Yet again our stay was wonderful, even with the 2am evacuation on our 2nd night. Hey there was a potential gas leak. The Assistant Manager on duty (Crystal I believe her name was) did a PHENOMENAL job with keeping guests informed of the situation, answering questions, allaying fears and dealing with guests who tried to make her job difficult. We thoroughly enjoyed our stay and will stay here whenever we visit.

I am not sure why anyone would put a 2-3 star when it is clearly a 5 star hotel. The hotel is clean, the staff are friendly and write notes to thank their customers. I also love how friendly and personable the staff is. This is truly a great hotel that I will definitely book for future trips!

I've stayed twice now over the past month and it keeps getting worse. The floors throughout the entire hotel are uneven to the point it feels like I'm a skiier going down a mogule course. The shower heads are just above face level such that I have to dip slightly so I can rinse my head off (i'm not that tall). The curved outward rods dipped so heavily that the shower curtains slid to the middle - water everywhere. My latest experience involved not one room but two on separate floors with ants in the bathroom. Not swarms - but a clear trail was visible. The desks are right next to the bed and extremely cramped when you sit at them. On a positive note, the staff is extremely friendly and rooms are overall clean (minus the ants).

If this is truly the number two property in Fayetteville I'd suggest you move on to a different city. This place is well worn. I took the temptation to book the first hotel I called - MISTAKE. $132 for an upgraded room. My suggestion is to find a newer hotel.