Quality Inn & Suites Federal Way - Seattle

We picked this place because it had a pool for our kids to swim in and it had a hot tub but it was out of service. It seemed like every time we stayed here it was out of service.

The hot tub has been out of order for the years. We were there for USMS national championships and needed a hot tub each day after competition that is why we picked this hotel. The staff said it's posted on their web site. I'm not sure if that's true but it wasn't on *******.

Website was misleading. Directions to the entrance of the property were confusing. There was plenty of parking on a quiet night, but on a busy night I don’t think there would be enough parking. Check in was a breeze. Staff was nice. They had a couple of energy drink fridges in the lobby. They had a couple drink vending machines and 2 snack vending machines. One of the snack machines took a CC, but it did not work. The elevator was very old and slow. When we first walked into our room it smelled nice. The old springy bed wasn’t very comfortable. The pillows were nice though. There is an inch gap under the door. We blocked it with a towel at night. The window was left opened which concerned me. We found a bed bug crawling on the wall the next morning. The rooms and the building were very outdated. Lots of rust, old fixtures and stains. The hot tub was not working. The pool was very murky, cold and had clumps of hair in it. The concrete was crumbling. The closest bathroom was in the hall and we had to walk dripping wet to the front desk to ask for a key because the bathroom was locked. We got breakfast at 7am. There wasn’t much there. Biscuits were cold and not good. The gravy was warm, but burnt from not being stirred. The waffles were good but the mix was either running out or the nozzle was broken. Coffee was almost out. There was a big crowd that came in after us and they didn’t get much. Check out was a breeze. 3/10 I will not be staying there again.

The staff was top notch, the rest of the hotel was subpar. The pool was down and we weren’t notified, the breakfast was not as shown in pictures. Not sure I would stay here again with so many other options around.

The receptionist was so friendly and it was an easy check in and check out will definitely stay again!!!

Untrustworthy elevator, advertises hot tub and hasn’t worked in 3 years. No phones in the rooms work. Only one luggage cart for the entire facility. Breakfast items ran out before it was over. Coffee maker in room but no coffee. Toilet seat extremely loose. The price of a room, larger tv should be available with how inexpensive they are nowadays.