Lingqian River View Hotel (Phoenix Ancient City Br

😡A Truly Disappointing Experience – Save Yourself the Trouble!😡 This hotel was an absolute nightmare from start to finish. I paid a premium price for a "river view" room, only to be greeted by a tiny sliver of water squeezed between two buildings, facing a noisy road, and a window covered in mold and water stains. The location was equally frustrating—far from both tourist attractions and the train station, making it incredibly inconvenient. Absolutely different with what they state in the apps. But the real disaster was the abysmal customer service. Initially, I tried to be understanding when they said they were short-staffed, but it turned out I was the only guest staying there that night. Despite this, the service was painfully slow and utterly unhelpful. I inquired about their advertised clothing rental service, only to be directed to the wrong location. When I got lost, they couldn’t even provide proper directions. When I finally arrived, the options were extremely limited, and there was zero assistance—the staff just told me to look elsewhere instead of offering alternatives. To make matters worse, I had arranged for a car to take me to the train station the next morning, but no car showed up. Trying to book a taxi was a hassle, and to top it all off, breakfast was suddenly unavailable. By this point, my mood was completely ruined. As a "compensation," the hotel offered me 20 yuan. When I asked to use it for a ride to the train station, they demanded another 20 yuan on top. Seriously? Overall, this hotel was a complete letdown. The service was horrendous, the amenities were misleading, and the entire experience was stressful and frustrating. I strongly advise against staying here—save your money and sanity!

Located in the upstream of Taojiang River, around 850m walk to Nanhua Bridge, this property is in a quiet location, away from the crowds and loud music of Fenghuang Ancient Town. The host kindly arranged for free railway station pick up and drop off for us. View of the river from our room was partially obstructed by the building in front though. Take note that the front desk is usually unmanned so for any questions or enquiries, communicate with the host via Wechat. His response time is quick.

Pros: very quick in addressing issues. One day there was no hot water and the hotel responded in a very short time and remedied the problem. Also hotel did a courtesy drop off to a local bus station, which was greatly appreciated. It was an uphill climb and would have been a challenge with luggage. Hotel location was quiet. Heating, water pressure and hot water all very good. Hotel staff also gave us a restaurant recommendation which was very good. Breakfast was good. Cons: don’t be fooled by the description of 180 degree view of the river. It has two buildings on both sides blocking the view, as we found out after checking in. The walk to the ancient village is about 10 minutes from the Hotel, and longer on the way back because there is a bit of uphill climb.