Phoenix Story  Boutique Resort Hotel

Phoenix Story Boutique Resort Hotel recensioner

Phoenix Story Boutique Resort Hotel

No.120 Middle Hongqiao Road, Fenghuang, Hunan, ChinaVisa hotellinformation
Phoenix Story  Boutique Resort Hotel
Phoenix Story  Boutique Resort HotelPhoenix Story  Boutique Resort HotelPhoenix Story  Boutique Resort Hotel
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Gästrecensioner

4.8/5
Excellent
1044 recension
Verifierade recensioner
Läge och interiör4.8
Bekvämligheter4.8
Service4.8
Renlighet4.8
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Alla recensioner(1044)
Positiva recensioner(1037)
Recensioner med foton/video(529)
Vänlig personal i receptionen(204)
Praktisk parkering(194)
Elegant miljö(150)
Utsökt frukost(66)
Snygg design(56)
Nära naturskönt område(48)
Starkt rekommenderat(18)
Utmärkt hiss(17)
Negativa recensioner(7)
Anonym användare
Bodde på nov. 2024
Familj
15 recension
4.2/5
Mycket bra
Publicerades 3 dec. 2024
Hotel is located at the old town area, about 10min walking distance to the river bank. This allows us to sleep peacefully at night as it is away from the river bank area that is full of bars and shops. Room is just average, dated but spacious. Just an overnight stay to enjoy the night scenes of the Fenghuang ancient town is acceptable.
Översätt
Svar från boendet: Dear guest, thank you for choosing us and for recognizing us! The hotel is located at the entrance of the ancient city, providing a peaceful and convenient transportation experience. You only need to walk for one minute to fully explore the ancient city. If you feel tired after your visit, you can come to our lobby tea bar to read, chat, and drink tea. Our room attendants have undergone professional training and assessment to ensure that every guest stays at our hotel with peace of mind and comfort. Your satisfaction is our greatest motivation. Each room is also equipped with a smart dryer, allowing you to wear comfortable, clean, and beautiful clothes every day when you go out. We look forward to your next visit! Wishing you a smooth work and a happy life~
Gästanvändare
Zero Pressure Deep Sleep Twin Room With Dyson Hair Dryer And Smart Toilet
Bodde på dec. 2024
Familj
2 recension
4.7/5
Otroligt
Publicerades 19 dec. 2024
Amazing location, room and everything! Minutes away walking from ancient town, super nice people and beautiful hotel. Only cons were that scheduling a taxi to the train wasn’t too possible with the desk service so we had to go to look for one in the street, and gym was very cold and not much in it. But nothing major, we would stay there again for sure if we came back.
Översätt
Svar från boendet: Dear guests, thank you very much for your praise and support! Your recognition makes us very happy. We are deeply sorry for the problems with the front desk service and the gym, which have been recorded and will be improved as soon as possible. We look forward to your coming again and we will provide you with a more perfect experience!
Gästanvändare
Zero Pressure Deep Sleep Twin Room With Dyson Hair Dryer And Smart Toilet
Bodde på dec. 2024
Familj
8 recension
5.0/5
Enastående
Publicerades 20 dec. 2024
Superb service. Clean and nice hotel. I left my items in the hotel. One of the staff helps to send by post to my home country.
Översätt
Svar från boendet: I am glad to receive such positive feedback from you! We have always been committed to providing guests with cost-effective accommodation and high-quality services. Your positive feedback makes our efforts more meaningful, and we look forward to serving you again next time!
Gästanvändare
Bodde på dec. 2024
Familj
3 recension
5.0/5
Enastående
Publicerades 14 dec. 2024
Extremely friendly staff who added me to WeChat group. Always ready to help and sent me an app which guided me around the city Excellent service!
Översätt
Svar från boendet: Dear guest, thank you for choosing us and for recognizing us! The hotel is located at the entrance of the ancient city, with convenient transportation. You only need to walk for one minute to fully explore the ancient city. If you feel tired after visiting, you can come to our lobby tea bar to read, chat, and drink tea. Our room attendants have undergone professional training and assessment to ensure that every guest stays at our hotel comfortably and comfortably. Your satisfaction is our greatest motivation. Each room is also equipped with a smart dryer, allowing you to wear comfortable, clean, and beautiful clothes every day when you go out. We look forward to your next visit! Wishing you a smooth work and a happy life~
Canace Yang
Utvald mysigt loft (Dubbel säng)
Bodde på dec. 2024
Par
1 recension
5.0/5
Enastående
Publicerades 12 dec. 2024
They are great in every aspect. Perfect location, great service, and friendly staff. Would recommend anyone to stay here. Can’t wait to visit again. Love from Australia. P & J
Översätt
Svar från boendet: Dear guest: Thank you very much for choosing our hotel and giving such a high rating! Your satisfaction is our greatest motivation and pursuit. We will continue to provide high-quality service as always, and look forward to your visit again to provide you with a better accommodation experience!
Desmond Tan
Phoenix Elegant Rum (Dubbelsäng)
Bodde på dec. 2024
Par
3 recension
5.0/5
Enastående
Publicerades 9 dec. 2024
I am very impressed with this hotel. Firstly, the room was very comfortable and clean. There was a dryer in the room, and they also provided complimentary washing and drying, which was very helpful to us. They even provided complimentary supper! The front desk staff were all very helpful and polite. Hotel's location is excellent as it is very near to the ancient city, and there are many shops and eateries around. I would highly recommend this Hotel if you are staying in FengHuang.
Översätt
Svar från boendet: Dear guest, thank you for choosing us and for recognizing us! The hotel is located at the entrance of the ancient city, with convenient transportation. You only need to walk for one minute to fully explore the ancient city. If you feel tired after visiting, you can come to our lobby tea bar to read, chat, and drink tea. Our room attendants have undergone professional training and assessment to ensure that every guest stays at our hotel comfortably and comfortably. Your satisfaction is our greatest motivation. Each room is also equipped with a smart dryer, allowing you to wear comfortable, clean, and beautiful clothes every day when you go out. We look forward to your next visit! Wishing you a smooth work and a happy life~
AnneLondon
Zero Pressure Deep Sleep Twin Room With Dyson Hair Dryer And Smart Toilet
Bodde på nov. 2024
Par
16 recension
4.7/5
Otroligt
Publicerades 8 nov. 2024
As a foreigner traveling to China, this hotel is comfortable. It’s about a 15 minute walk to the main attraction & bridge area where is the main center of the attraction. Hotel is a bit dark, not enough lights in hallway or entrances. Overall, it’s comfortable.
Översätt
Svar från boendet: Thank you very much for your praise! Your satisfaction is our greatest motivation. We have recorded the issue of dim lighting in the hallway and will investigate and address it as soon as possible, striving to create a more perfect environment for every guest. We welcome you to come back next time!
Anonym användare
Zero Pressure Deep Sleep Twin Room With Dyson Hair Dryer And Smart Toilet
Bodde på nov. 2024
Par
1 recension
4.7/5
Otroligt
Publicerades 4 nov. 2024
I am very pleased that I chose this hotel because it's located at the fringe of Fenghuang Gucheng. It's a short walking distance to the attraction but away from the hustle and bustle of it. The hotel staff are all very friendly helpful, be it the front reception or the housekeepers. The room is well designed and a lot of thoughts have gone into making it comfortable for the guest. The free laundry service where the housekeepers take care of the washing and drying of your clothes free up our time to go sightseeing. On check out day, the front desk helped to book a taxi for me to the train station. The only shortcoming I can think of is breakfast. The food runs out barely an hour into service and is not replenished. There is not many variety but for the price, it is acceptable.
Översätt
Svar från boendet: Dear guest, thank you very much for your valuable feedback on our hotel breakfast. We understand that the variety of breakfast options is crucial to your dining experience, and the current scarcity of options may be due to recent adjustments and insufficient preparation. We will immediately take this issue seriously and actively discuss with the catering team to increase the variety of breakfast as soon as possible to meet your and other guests' needs. I hope to provide you with a more diverse and satisfying breakfast selection during your next stay. Thank you again for your feedback. We look forward to your visit again.
DANIEL
Bodde på okt. 2024
Familj
7 recension
3.5/5
Publicerades 27 okt. 2024
Location is great but it is way too noisy. Also the staff was not really helpful, we asked for help to get a taxi, and were pointed to the street to hail one.
Översätt
Svar från boendet: I'm sorry for the bad experience. As for the noise problem, we will check and take sound insulation measures as soon as possible. I'm really sorry for the staff's failure to effectively assist you in calling a car. There is no car-hailing software in Phoenix for the time being, and we locals hail taxis directly on the roadside. We hope you can give us an opportunity to improve.
Maria Alice
Utvald mysigt loft (Dubbel säng)
Bodde på okt. 2024
Par
2 recension
5.0/5
Enastående
Publicerades 24 okt. 2024
very nice hotel, super clean and modern. 10 minutes walking from the center but in a nice and quiet area. Would definetely come back :)
Översätt
Svar från boendet: Dear guest:The hotel is located at the entrance of Fenghuang Ancient City and can be reached by Hongqiao within 10 minutes. Breakfast is served until 12:00 at the latest, and the rooms are equipped with wardrobes. Our dedicated butler can provide you with free laundry, shoe shining, and other services. You are welcome to come and experience it. Wishing you a happy life and looking forward to our next encounter!
Gästanvändare
Zero Pressure Deep Sleep Twin Room With Dyson Hair Dryer And Smart Toilet
Bodde på nov. 2024
Par
4 recension
4.5/5
Utmärkt
Publicerades 28 nov. 2024
The hotel is very close to the main attractions. The staff are very helpful and courteous.
Översätt
Svar från boendet: Dear guest, thank you for choosing us and for recognizing us! The hotel is located at the entrance of the ancient city, with convenient transportation. You only need to walk for one minute to fully explore the ancient city. If you feel tired after visiting, you can come to our lobby tea bar to read, chat, and drink tea. Our room attendants have undergone professional training and assessment to ensure that every guest stays at our hotel comfortably and comfortably. Your satisfaction is our greatest motivation. Each room is also equipped with a smart dryer, allowing you to wear comfortable, clean, and beautiful clothes every day when you go out. We look forward to your next visit! Wishing you a smooth work and a happy life~
Matteo
Zero Pressure Deep Sleep Twin Room With Dyson Hair Dryer And Smart Toilet
Bodde på aug. 2024
Par
5 recension
5.0/5
Enastående
Publicerades 25 aug. 2024
Wonderful hotel near the ancient town, the personnel is very kind and competent, delicious breakfast.
Översätt
Svar från boendet: It's really exciting to see the simple yet profound praise from our guests, and they also recognize our service so much!Although our hotel is located in the bustling city of the ancient city and the new city, with all kinds of food, drink, and entertainment nearby, it is quiet amidst the hustle and bustle. The hotel has a very quiet retro style, just to bring you the most comfortable sleep. Your encouragement is the greatest support and encouragement to the hotel, and we will serve every family member with care. We look forward to meeting you next time and wish you a smooth journey~
Ervita
Utvald mysigt loft (Dubbel säng)
Bodde på okt. 2024
Par
7 recension
4.2/5
Mycket bra
Publicerades 31 okt. 2024
Room upgraded but no view, sspacious, near the old town, friendly staff
Översätt
Svar från boendet: Dear customer, thank you for your praise of our staff. We apologize for the issues with the room's view and space. However, our proximity to the old city area also has its unique charm, such as being able to conveniently experience the culture and customs of the old city area. Of course, we will also take your shortcomings seriously and strive to improve. We look forward to your next visit. Please let us know your needs so that we can move you to a larger room until you are satisfied. We hope your trip will still be enjoyable~
Gästanvändare
Bodde på okt. 2024
Res med vänner
6 recension
5.0/5
Enastående
Publicerades 31 okt. 2024
Good location.
Översätt
Svar från boendet: Dear guest, thank you for choosing us and for recognizing us! The hotel is located at the entrance of the ancient city, with convenient transportation. You only need to walk for one minute to fully explore the ancient city. If you feel tired after visiting, you can come to our lobby tea bar to read, chat, and drink tea. Our room attendants have undergone professional training and assessment to ensure that every guest stays at our hotel comfortably and comfortably. Your satisfaction is our greatest motivation. Each room is also equipped with a smart dryer, allowing you to wear comfortable, clean, and beautiful clothes every day when you go out. We look forward to your next visit! Wishing you a smooth work and a happy life~
Anonym användare
Utvald mysigt loft (Dubbel säng)
Bodde på dec. 2024
Res med vänner
3 recension
5.0/5
Enastående
Publicerades 21 dec. 2024
設施:有洗衣房,健身室,房間裏配備的非常全面 衞生:很好,還有獨立的外賣垃圾箱,避免串味兒,很贊 環境:核心區,附近也不像河邊民宿那麼吵,酒店裝修很好,去虹橋很近,去商業區也很方便。 服務:這是目前我在國內住過4鑽標準裏面服務做的非常好的,
Översätt
Svar från boendet: 尊敬的賓客,感謝您選擇了我們,也感謝您對我們的認可!酒店位於古城入口處,交通便利,您衹需步行一分鐘就可以到古城裡麪盡情遊玩了,如果您遊玩回來累了,可以在我們的大廳茶咖吧來看看書、聊聊天、喝喝茶,我們的客房阿姨都是經過專業培訓考核的,衹為保證讓每個賓客在我們酒店住得安心舒適,您的滿意就是我們最大的動力,每個房間還為您單獨配了智能烘乾機,讓您出門在外也能每天穿的舒舒服服、乾乾淨淨、美美地去拍照,期待您的下一次到來!祝您工作順利,生活愉快~