There was a lady who was extremely friendly and eager to help tourists like us. She even helped us to buy tickets to a local performance (I didn't really like the performance though), and from what I know, they do not charge extra fees for helping to buy tickets. My only issue is that I would have preferred to plan my trip in advance and buy all the tickets in advance prior to arrival, which seems to be a service that the staff were not able to provide. I ended up giving in to buy the main attraction tickets from a local provider at the train station that I believed was from the government agency. I found out that the pricing is the same as this resort's offer, so no harm had been done. But please note that making purchases in advance will help reduce a tourist's vulnerability to scams on the day of arrival. So I hope the staff can learn from this.
The view from our room was spectacular as promised. Perfect high level view (not really birds eye view but kind of) of a whole partial region of fenghuang (FH is very big so it is hard to have a view of the entire region). Unlike the views from other hotels, this view was the most unique, which was one you cannot find typically from walking through the streets (you can't enjoy the view if your hotel is part of the view, right??).
I also give 5/5 for amenities because it is surprising to see a room being powered by smart technologies at a place like FH. However, there were some flaws that I wanted to point out which I didn't fuss with the staff because I was only staying for 1 night.
1. The kettle cover was kind of rusty.
2. Only 2 face towels were provided for a 3pax room.
3. We had no idea how to manually flush the toilet bowl because the sensor seemed to not be working properly...
As I did not complain to the staff because these are minor problems and it was late at night, so I feel that it is not fair to penalise them. I believe the staff will change for me if I have requested them to. Also, these are small issues as compared to the clean and spacious room we received. I liked the style of the room too. The beds and blankets were really comfortable :)
I still give 5/5 because of how courteous the staff were, and I highly recommend this place for your accommodation booking!
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