Zalagh Parc Palace

On our tour, we had a stop in Fes and stayed one night at the Zalah Park Palace in room 1152. Room – Cons 1-The bathroom showerhead wasn’t tightened properly, and most of the water flowed onto the tiles instead of on us. 2-No safe. 3-Very basic amenities — only hand soap, shampoo, and shower gel. There weren’t even any tissues in the room. Room – Pros 1-Comfortable beds. 2-The room had a fridge. Location The hotel is located near a small mall that includes a supermarket, just a few minutes’ walk away. Hotel Grounds 1-There are two outdoor swimming pools. 2-Two restaurants are available. The main one offers buffet-style breakfast, lunch, and dinner. 3-There is a small souvenir shop near the second pool. 4-The elevators are insufficient when large crowds show up — at one point, around 50 people with luggage were waiting, so we had to use the stairs. Buffet We only had breakfast and dinner, which were included in our package. Note that drinks — including water — are not complimentary. Breakfast was average, but dinner was poor. The staff seemed disorganized and unable to manage the service properly. Overall Impression The receptionist was unprofessional and unfriendly during check-in. Overall, this hotel is definitely not a five-star property — more like a three-star at best. Sadly, not worth the stay.

Zalagh Parc Palace could possibly be the worst hotel I've ever stayed in. No way is it a 5*. It was clean but very, very basic accommodation. Half the facilities advertised are closed – Gym, Irish Bar, Bowling etc. Food in restaurant - not much variety and only lukewarm. Same bread, salad and fruits for breakfast and dinner. Dinner had one hot meat (not necessarily hot) with a few offerings of veg which was tasteless and un appetising. The rooms again were clean but overall standard was really bad. Separate toilet door meant you had to squeeze in (and I’m small). Broken everything and plugs not fitted properly. Bath filled up when showering. There were also regular power cuts. Staff didn’t even look up to speak and would walk off and attend to someone else mid-sentence. Quite rude, especially at Reception where first impressions are made. Restaurant manager was shouting at his staff in front of everyone. And the egg chef would refuse to make an omelette while she used her phone!!! Desserts were pink custard or cake! Sorely disappointed in this hotel ‘Palace’ no way and 5* never??

They boast 5* and it probably was many years ago. You can tell from the reception rooms it was obviously somewhere really special in its day. However the rooms are a let down. Old tired furniture, poorly maintained items, no safe boxes (apparently some rooms had them but you could lift them up!), air con poor.... with some good maintenance they could make the rooms so much better. Buffet style food.... salads in the evening were good but very little choice in the way of hot dishes. Breakfast also not much choice and the egg station was not open at all during my two mornings.