Palais Faraj Suites & Spa

酒店房間很好，服務也還行，酒店位置也不錯，餐廳據説是非洲排名前三，但試了一下晚餐的招牌菜感覺很是一般

酒店很有文化也很有味道。訂了豪華套房，給了整個酒店一樓最角落的套房，又黑還不能拉開窗簾，外邊緊鄰泳池，人走來走去。估計是全酒店最差的豪華套房，物無所值。

The hotel has a take-you-away feeling and the courtyard is beautiful and relaxing, even in the rain. The staff is welcoming and accommodating. We had a lovely room, which was modern yet felt like a luxurious palace too. The shower was great; however, one morning we did not have hot water. We had dinner at the restaurant one night, which was just ok. They do have liquor license but the wine choices were all very average. The breakfasts were great and had a lovely view over the city.

The Palais Faraj was kind of a letdown. Our initial impression was great. We went for drinks at the bar and the lobby staff was excellent showing us where to go and even getting us an elevator. The first impression in the bar was also fantastic. We were seated immediately, and the head bartender was punctual in taking our order. That is when it ended. The head bartender seemed to forget we were there. We ordered another round and some food from one of the other staff members and it never came, despite the order being repeated by the staff member 3 times. It is possible there was ordering or translation barrier with the staff, which the head bartender could have easily resolved by actually coming by our table, but he seemed more interested in talking with his friends than giving us the time of day. I eventually got up, corralled the head bartender to pay my bill, told him it was the worst service I had thus far in Morocco, and left (and yes, it was the worst service in Morocco because it was excellent everywhere else I went).

This hotel was an absolute disappointment from start to current. I am writing this during my stay as I am absolutely fuming. After a long 8hr drive to Fes we checked into this “5 star” hotel. Our prepaid, pre booked, non refundable room was somehow not available and we stayed in a temporary room for the night. We asked for a glass with ice for some sparkling water we brought along with us but this was not available as all restaurants were closed. I was puzzled to say the least, as many hotels offer ice at any given time (e.g. Rove hotel downtown Dubai 3 stars). I then called the front desk for in-room dining but this service is not available 24/7 (“5 stars”). The next day we were offered the room we booked and as soon as we moved in (2pm) I requested an extra luggage rack and bin for the bathroom as one was not provided. I have yet to receive both items, asked twice on the phone and once in person. It is now 9:15pm. The room also did not have a menu for in-room dining so I called them up and they offered to send down a menu. 20 mins later and I find myself going up to collect a menu myself. I am so devastated, so appalled at the poor service!!!! This is an absolute gem of a hotel, so thoughtfully designed and preserved, yet so poorly treated. The F&B manager Amin is the only reason I did not lose it at the front desk who told me my luggage rack and bin had been sent (I’m writing this in the courtyard outside), so I go back and check the room once more only to not find the items. I suggest not leaving trainees without a supervisor because the responses I received are not ones I’d like to share. When I shared my feelings of frustration one of the ladies working the front desk rolled her eyes at me. What a shame and a pity. The staff are not displaying the same excellence as the hotel, and do not match the interior. Do better.

This hotel is a dream, you feel like living in the book “Arabian Nights”. The hotel is beautiful, the service is outstanding, the receptionist Madi Ra went out of her way to be helpful. The restaurant was amazing and the breakfast very good, the manager Khadija Kria, was the epitome of service. This is a hotel that I would go back next time we are visiting Fes. If you have the opportunity to stay there, please don’t miss the opportunity of a lifetime.