Curious62601001118
16 augusti 2023
We booked this hotel on our Colorado road trip specifically to visit friends in the area and we arrived on Friday on our way down from Grand Lake. We'd had an early start to get through the National Park before it got too hot, and arrived at precisely 2pm, hoping to drop our bags and head out to see friends as soon as possible. The cool lobby provided a welcome relief from the heat, but sadly that's where 'welcoming' ended. There were two men at the reception desk to greet us, and we were informed by the younger of the two that check in was at 3pm and we couldn't check in. Now, I fully appreciate that this is hotel policy, rooms may indeed not yet be ready, but I have never, ever experienced such pedantic, stringent following of this rule in 30+ years of travelling. The younger man then disappeared (never to be seen again) whilst we sat for 60 minutes in reception. To be fair, after 40 minutes the older gentleman did point to out to us where we could get a drink. But not once was there a phonecall made to or from housekeeping confirming the readiness of any rooms and at 3.00 precisely we were permitted to start the check in process. Poor service seemed to be the main feature of the entire hotel. Breakfast was a fiasco. It was open from 6 - 9am. By 8am, there was virtually nothing left - a few slices of bread, a solitary yoghurt - to be shared by a full dining room. By 8.30 most people had left the room (probably hungry!) No member of staff appeared until 8.50 when they restocked a few items - only to clear them all away 10 minutes later. Reception was NEVER manned when we entered or left the hotel, though there was sometimes a sign informing us that they were 'Away from the desk - Call this number for assistance'. No security - anyone could walk into the hotel at any time - it felt very unsafe. I have nothing positive to write about this hotel. Except the soap bar - that was one of those nice massage bars of soap. On check out we simply put our room key on the empty Reception counter as we walked out - at 11.00 exactly, not one minute earlier. I have stayed at (and reviewed) several hotels associated with the Best Western chain, all of which have been super. I am sure that they would be horrified to be linked with this establishment.
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