Totem, Friendly Hotel & Spa

What is says on the tin! Friendly, helpful staff, good food, nice breakfast, good facilities, perfectly good rooms, great location. Ski lockers. Nice bar staff and a warm fire to sit by in the lounge if that's what you want. Thank you Friendly Hotel

The hotel had very friendly with helpful staff, completely faultless. The ski hire shop in the hotel was also great, incredibly helpful manager and the kit was of a high standard. The rooms were small, a little bit tired - having paid for a balcony it would have been nice to have chairs on the balcony to sit on. The breakfasts were plentiful, high quality and a huge selection. The dinners were very disappointing - we don't tend to eat 3 -4 courses but the only option was the 'set buffet menu' which was £45 per person, which made dinner for our family of 4 very pricey (especially when the teenagers just wanted a bowl of pasta). There was hardly any meat options, lots of fish (in fact the whole hotel smelt of fish every evening). We were thankful we hadn't committed to the half board options so ended up sampling a lot of lovely restaurants in the resort. The spa was nice, I've never been to a hotel where you had top pay extra to use the sauna and jacuzzi though - so paying 10 euros per person, per day soon added up. Outdoor hot tub was also lukewarm every night. It was fine for a 3 star hotel.

The wstaff at the Totem Hotel are indeed very friendly, their customer service was exemplary and we were all made to feel very welcome by everyone working there. They could not have been more helpful and lovely, thank you. The hotel was so nice too, very clean and trendy with a great vibe whatever your age. Ideal for skiing straight on to the runs.

This hotel surpassed our expectations. Everything was so convenient - staff were friendly and helpful, great location a stone’s throw from one of Flaine’s main bubble lifts, ski hire shop on site, all of which made for a super relaxing stay. Standout features were the fantastic quality of the buffet breakfasts, the comfortable beds, and the cool interior design! Would love to return.

Friendly hotel, nice staff and perfect location. Probably best to avoid rooms 200 - 203 as noise from bar above. Apart from that it was a good stay. Ski hire was good and the locker room. Spa pool is small in real life. Bar was excellent and well priced.

They live up to their friendly name! Group of 12 of us stayed for a week and we loved it. Helpful friendly staff, tasty beer, good food, amazing views. A couple of things extra we asked for were no trouble including ice for an injury and a spare card for our room. Thanks, we had a great stay!