Villas Caroline

Équipements et chambre petit et succins. Rien pour poser les valises. Rien pour sécher les serviettes de plage et maillots.

We have just returned from our honeymoon. Upon arrival we were not welcomed or treated very well. We noticed French speaking guests were treated much nicer and better than English on reception. We had to wait for our room as check in was 2pm and our flight arrived in the morning so we had 4 hours to hang about which was fine. We asked for a glass of water whilst we waited and after coming off a 12 hour plane journey and into 30 degrees heat I don’t think it was much to ask for.. this was refused until we persisted in asking again and they reluctantly went to get 2 luke warm cups of water… first impressions are important! Especially when you pay high price for all inclusive / honeymoon holiday. Other guests who arrived shortly after us and had to wait were offered drinks from bar and smiles. The same male member of staff was on check out duty was impolite again to us, no basic manners at all and not even a good bye or asking how are stay was when leaving. Positives… Snorkelling was incredible just outside your room easy access and we spent alot of the time doing this. Sun loungers on beach easy to access anytime we wanted. Room was nice with a fantastic view of the sea / beach… the room needs some tlc decorating / broken toilet door etc… minor things but easily noticeable. The bed was very comfy and cleaning service was very good. Food was good some days better then others but plenty to cater for Drinks were easily available and good selection Spa service was very good however you must book 4+ days in advance Evening entertainment was good different acts every evening and was nice and relaxing Overall it was a really nice relaxing stay minus the reception staff and some tlc on rooms. I would go back if the reception staff learn some customer service skills

The location was spot on , roll out your room onto the beach, the current was strong in the sea so be careful, you will need sea shoes as there was lots of dead coral, sadly, plenty of sun beds. Free paddle board's, snorkeling kit and kayaking. There is a small spa room, tends to nails and massage. Towels for the beach provided. We had a standard room, a little on the small side but we only slept, showered and got changed in there. Kettle, small fridge. It is not a mini bar as often stated. Plenty of toiletries replaced when used. Bathroom was good and a great shower, rooms have bee. Upgraded so again do not take the brochure pics for the real decor. Food was a good choice, different variety every evening, no chips insight which was great, they will provide for children if asked. Puddings were the best. Now entertainment..... caters mainly for the French, u have to ask for other types of music if you want however always goes back to the French. Most staff can speak English, they were very friendly and always willing to help. The taxi driver took us sightseeing for 4 hours at the cost of €40 absolutely brilliant. Didn't want to come home , will definitely go back