Maradiva Villas Resort and Spa

毛里求斯真的是一個美的可以讓讓感覺自由自在的國家 千挑萬選這個酒店 環境：非常好 衞生：也不錯 服務：真的差的一塌糊塗 英文不行 説聽不懂 晚餐我先生 因為沒有帶長褲子不讓吃飯 説衣冠不整 可以理解 因為基本上法國人 叫客房點餐 直接説不可以 外賣也不可以 總的來説 開開心心出來旅遊 記得帶差褲子還有西裝

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This was my second stay at beautiful Maradiva Villas. The hotel design is superb and everything has been planned perfectly. You really feel like you are staying in your own private holiday home. The staff here really make you feel so well taken care of. There is nothing they won’t try to accommodate. I travelled with my 4 year old son and every restaurant or bar that we dined at, the staff were so friendly and attentive to him. He genuinely made friends with Olivier, Veen and the beach bar team, Dhanish the Beach Grill restaurant manager and Modasser the teppanyaki chef who made a fantastic evening even more special when he allowed Jack to help him flare and cook at Haiku restaurant. The beach here is lovely, safe and feels very private. You don’t get vendors or lots of water sports ruining your peace and enjoyment of the natural surroundings. You can hire peddelos, kayaks or charter a boat for the day if you want to be on the sea - I did this and had a wonderful day watching dolphins and snorkelling the coral reefs. This won’t be my last trip to Maradiva! We will keep returning as it seems to get better every time we come. Our first trip was in January 2024 and this year, March 2025 we could see a great difference in the tree planting and flowers around the hotel. It truly is a beautiful place. And the sunsets are magical! I would say that if you are looking for luxury and relaxation, then this is the place for you. A little slice of heaven!

We chose this 5-star resort for our once-in-a-lifetime honeymoon, expecting a truly memorable and seamless experience. Unfortunately, due to poor service and serious communication issues within the staff, three days of our precious trip were tainted by frustration and stress. Here's a detailed breakdown of the issues we encountered: 1. Poor communication at the restaurant We placed our order with a staff member, but another came by asking the exact same question. After we told them we had already ordered, no food arrived for a long time. We had to approach a different staff member to follow up. Eventually, a completely different drink—one we didn’t order—was brought to us. We didn’t want to make a fuss, so we just drank it. 2. Lack of follow-up on the private dinner We were told we would receive the menu in advance for our private dinner. However, even by 9 PM the night before, we hadn’t received any information and had to reach out ourselves to place the order. 3. Inadequate housekeeping Our room was not cleaned properly throughout our entire stay. The welcome drink leftovers from check-in were still in the room when we checked out. Leftover food wasn’t cleaned up either, and we were only given two toilet paper rolls at check-in, which were never refilled. 4. Last-minute cancellation of BBQ dinner with no notice On our second day, we had booked an outdoor BBQ dinner. Since there was no dress code for outdoor dining, we arrived in comfortable shorts—only to be told the BBQ was canceled due to rain and we had to go back and change for indoor dining. No prior notice or alternative arrangements were given. In the end, we had to dine at the same restaurant as the first night. 5. Butler service was unresponsive and unhelpful On our last day, we asked our butler via WhatsApp for a breakdown of our credit usage. He said he would provide it the next day but never did. Even when we messaged about our checkout time, the message was read but ignored. We ended up dragging our luggage ourselves to the reception without buggy service, which caused us to miss our scheduled pickup for an activity. This is simply unacceptable for a so-called 5-star resort. 6. Misleading and confusing credit policy We booked a half-board package and were told we had a daily credit of 3,600 MUR. Naturally, we assumed that standard menu items were included, and the credit applied to add-ons only. However, we were later informed that the 3,600 MUR included the base menu as well—despite the fact that the menu had no prices listed. To make things worse, we had asked our butler about this policy the day before, but he failed to relay any clarification to the front desk. The internal communication here is extremely poor. Other issues we experienced: A cockroach in the room Waiting over 20 minutes between each course at dinner—each meal took at least 1.5 hours Staff seemed inexperienced, often getting orders wrong Food quality was inconsistent (the same dish tasted different on

This was na excellent experience. Ash was an amazing host, demonstrating flexibility, organisation and customer experience mind set. Olivier and Yun… at the beach bar were exceptional!! The last day, Ash and Housekeeping team decorated our villa in valentines vibe!! All the team did a great job making us feeling at home! Excellent experience to do it again, for sure!

A very pleasant surprise. The villas are wonderful and very smart located inside the resort. Because everything was renovated a couple of years ago it all looks great. The restaurants, lobby area and the bar are very nice and provide a very relaxing atmosphere. The food is good, except for fruits and vegetables which are not very tasty (all import). The beach experience is great, with a very beautiful water and sandy beach with sunbeds located 10-15 m apart. The staff is more friendly than in other hotels on the island (mauritius people are not very friendly by default). Oliver was a great host on the beach and Minta a great concierge during our stay. The overall experience is great, the hotel provides you 2 times cleaning per day, complimentary treats on the beach and in the room and a very diverse mini bar. It is a hotel in which we can return anytime with great pleasure.