T3 Alpenhotel Flims

The worst hotel I have ever stayed in. The manager Carlos and restaurants manager mo mo were very aggressive in their approach to certain guests. The packed lunch was awful, you got shouted at at by staff if you moved tables took drinks outside used a coffee cup instead of tea cup. Had to rush all inclusive drinks as only available for 90 minutes. Bar never open. It was like a prison camp . Cannot believe the hostility from Carlos and mo mo. How they still have jobs is beyond me.

The attitude and manners of bar & restaurant manager 'MoMo' was dreadful. This person acts aggressively and abruptly to guests, especially Shearlings coach party.The girls waiting staff were the opposite and very polite and helpful.Manager should watch and learn from the girls. Inclusive deal not honoured, acted as gatekeeper for drinks already paid for up front. Bar opens for about 2hrs in the evening and is not manned up so it's pot luck when you get served and then closed by 10pm every night. No tea or coffee in rooms. No night staff which surprises me (health & safety). Packed lunch was bread roll and water sometimes an apple (was that prison food in the 1800s). Vegetarian people not readily catered for. Shearing's should seriously review using this hotel as it will result in bad press and lost bookings. This spoils what otherwise is a great holiday with good itinerary.