Quality Inn & Suites Civic Center

There were cockroaches everywhere I had to go bring my luggage back out to the car. I was on my way to see my dying mother. Explain this to the lady the next morning that I didn’t get any sleep. She said she was the manager. She said she would take care of it. I was so upset. I thanked her and was pretty sure she Compensated the room due to the condition… it Was very dirty there was not even garbage bags in the garbage pails. The phone didn’t work. There was again roaches everywhere and I didn’t even get one wink of sleep. This was a terrible experience I spoke to corporate and I will be Getting my money back, no help from the manager who yelled at me and hung up after I realized that it was not refunded…… highly not recommend!

This Quality Inn and Suites was spotless! I was impressed with the quick check-in and the rooms appeared to have been newly renovated. I was in for a 2 night stay for work and there were plenty of restaurants within walking distance. I was able to get a quick work out in after a long day of meetings which was nice. The price and location was perfect for me. Advice: Request a ground floor room

We were in SC for my aunts funeral. We reserved a non-smoking room and were placed in a smoking room with roaches and bed bugs. I have pictures, as well as, my doctor's report and receipt for treatment of bed bug bites at this establishment. I woke up the day of check out with bed bug bites all over my face, lips and neck. I spoke with Ms Harris who said she was the manager. She was extremely rude and unprofessional. She was very defensive and hung the phone up on me after refusing to give me the owners name, number and email address. She also refused to issue a refund for both nights. Please BEWARE!!

I'm conflicted on 3 or 4 stars because my experience was only half-bad - the bad things left a bad impression, but they aren't major issues. Keep reading. I'll start with the pros: Room clean. Mini fridge very cold, a bonus! Good shower pressure. Outdoor pool open from 10a-10p. Decent breakfast consisted of OJ, yogurt, heat-n-eat croissant breakfast sandwiches, bottled water, bread, nutri grain bars, bananas. Big crock pot of oatmeal. Right off the highway, but a little nestled back so "mostly" quiet from "road noise", albeit a little hard to find without a GPS. I never once felt unsafe with my children. No strange visitors throughout the night like lots of other budget motels in some areas. AC worked very well, and it was 100 degrees outside! The main purpose of my visit was a place to sleep, swim, and shower, on the way home to GA from Pennsylvania with easy access to/from my car by way of exterior entry. I was looking for something under $100/night that was safe and clean with a pool, and that was hard to find for the night. The name is misleading. This is a motel. The so-called suites have a jetted tub in the room. I showed up a little after 3 to check-in. I asked for a 1st floor room and I was told "we are completely sold out for the night". But I could book another room on the app while I was waiting. I asked if there was an elevator, and I was told, "no, but there's stairs", as if he thought I expected to spiderman hoist myself to the room. Maybe the first floor rooms were sold old for the night, but both those comments rubbed me the wrong way after driving for 11 hours and just looking to back my car up to my room to grab my things. Our room was THE FURTHEST one from the stairs, of which there are only 2 sets of stairs on either side of the building. The setup is very odd. We had to go down 3 hallways and around 2 corners to get to our room from the stairs. We had come from HersheyPark, so I had to bring in the chocolate we brought with us so it wouldn't melt. Along with the meltable road snacks, my work laptop, and some other things. I could manage my small cooler, but I had to leave the big cooler in the car and hope everything stayed cold. One of the men from the motorcycle club saw me struggling and offered assistance. My children and I had to make 3 trips to the car to unload things for a one night stay, and 3 trips to load up in the morning. If I wanted to do all that, I would have stayed at a regular hotel, which would have at least had a cart (and an elevator) to get our things to our room quickly. There was also a puddle of slimy water right at the bottom of the stairs that is a serious safety hazard. I just kept picturing myself slipping and falling. We changed for the pool after we got settled. No towels (see attached pictures). I enquired at front desk, and I was told there should be towels there, but there were not. The man went to get me some, and I politely asked for 3 (there were 3 in my room

The room was very clean. It was basic and older. Staff was nice, and we felt safe. It was perfect for us because we had our two fairly large dogs and there was a grassy spot to walk them along with poop bags and a trash can. If you are traveling with pets for just a quick overnight, it works. We didn't use the pool, but it looked clean and some people were enjoying it.

drove to Florida in April stayed here overnight on April 1st and 2nd then April 26th and 27th easy access off of I 95 nice clean room many restaurants near by received a call from the assistant manager after I returned home that I left my apple I watch and charger in my room after speaking to him the next day he made arrangements to mail my watch and charger to me it was nice to see that there are still honest people around

Pet people will be fine here; others, not so much. According to the wife, "It smells like a wet dog in here." It took a while longer for me but I caught the smell the next morning. Comfortable bed, good shower water pressure (as someone previously mentioned), good TV, and surprisingly quiet outside during sleep hours. Bring your dog. He/she will love it.

See my previous review with photos!! Filthy, smelly, probably the most disgusting hotel I have ever stayed at. The inside is bad as well as the outside! ALSO…we never got an email asking about our stay like we usually do from other hotel brands…Marriott, Hilton…. I WILL DEFINITELY BE SENDING A LETTER AND PHOTOS TO THE HEAD OF CHOICE HOTELS! This place should be condemned out of safety!!

It was an inexpensive room. The front desk was not very personable. The breakfast was very minimal (a lot of carbs, cereal, waffles, etc). I didn't see any protein (eggs, sausage, etc.). The water pressure in the shower was very low. The location is very convenient to the interstate and multiple restaurants. Overall the room was fair, low cost compared to other hotels, served our purpose for one night.