c-hotels Diplomat recensioner

good location near the railway station and excellent breakfast.

Room is very small, but it’s super close to the train station. We checked in 3pm and was told that room was not ready. Had to wait till about 3.30pm before we can check in. Overall staff were pretty friendly.

Amazing location! Handy for all the top sights and right next to the train station! Staff were lovely and friendly.

I booked and used the hotel in advance for one night only. The location and cleanliness of the hotel was perfect. The quality of the front desk staff varied. The person who was on duty on the morning of April 10 was very courteous and helpful. On April 10 at 21:00, when I returned to the hotel, I greeted the staff at the front desk in Italian at the person to the right of the front desk at from the entrance said "Ai-ya" to me. I'm Asian and not all Asians speak Chinese. I don't know why he had to say that word or what it means. The person who worked there in the morning was very polite. I was disappointed and felt uncomfortable. If you are going to work at the front desk, it would be better to hire educated people.

The rooms were so nice and modern! Love it. Next to the station. Would definitely go back again.

Good location Bad noise isolation in rooms Friendly staff No water in room Spacious room but can be upgraded Great breakfast Good value overall

Convenient location, just five minutes away from Santa Maria novella station. Nice breakfast, totally recommend this hotel

Great location right next to the SMN station, friendly front desk, nice bed, the size of the shower is a bit awkward though

Excellent service. The room was immaculately clean, with beautiful view over Duomo and Santa Maria Novella station

The location and the hotel are really perfect for all ho want to visit Florence

Prefect location. Air conditioning is not functioning well and super hot during night time

It’s closed train stations Near has bar & restaurants it’s very comfortable The room is clean, people friendly too!

Although the room was quite tiny but there has everything we needed.

Small hotel but excellent location. Just next to the train station and walking distance to many attractions. Cons: able to feel and hear coming trains.