Palazzo dei Ciompi Suites

Generellt sett är läget väldigt bekvämt. Det tar 5 minuter att gå till Piazza Santa Croce. Det finns ett kök i rummet som även kan koka vatten. Frukosten börjar klockan 8. Det verkar som att det är skillnad med tid markerad på perrongen. Jag har inte tid att äta när jag tar tåget nästa morgon. Men det finns inget att äta, ät bara i den lilla baren bredvid, ge en kopp kaffe, en kopp juice och en bit av bröd,

Clean and funcional, good place for restaurant and club

Muy bien ubicado, se puede caminar por todo Florencia fácilmente, muy buen servicio y todo muy limpio.

Sitio perfecto, instalaciones correctas.

Excellent facilities, very clean, very friendly, helpful, smiling staff. Very close to the Centre of Florence. Wouldn't think twice about revisiting. And a very good restaurant just next door.

We stayed in room palazzo v, second floor as a family of 5. 2 adults 3 children (12,11 & 9). I was very nervous after reading the most recent reviews. However I was happily surprised, the rooms are large and beds are comfortable and clean. We had two bathrooms which was great, they were modern and worked well. We only really spent a couple of hours there in the morning and an hour at night as we were making the most of our time in Florence. You are given a card to redeem for breakfast each day at the cafe next door which includes a pastry,juice, coffee and a 'sandwich'. I can't comment on the sandwich as we chose not to have that but from what I saw it looked like a small cheese toastie. The Americano was fabulous and our children loved the pastries. The only downside was that there was only one ,very large, window so there was minimal light in the apartment. My girls have also said that they could hear the elevator in the night which disturbed them but honestly being in a city noise is to be expected. It does need a little bit of modernisation in the decoration but for me where it matters is the bathrooms and they were great. Lots of mirrors and storage. The check in lady was a little abrupt but it wasn't an awful experience. Overall value for money it was great!

I honestly don't know why there are such mixed reviews for this place. The rooms were huge. After being in a tiny room in Rome, this was a nice change. We had a family of 6 who shared the 3 bedroom suite on the first floor. The rooms are a little beat up as far as needing some touch up paint here and there but everything worked fine. The bathrooms were nicely redone. The breakfast next door was good as we finally had a latte made by person instead of those gross automated machines. If they did some minor cosmetic upgrades to this place, they could charge way more $$. The only issue we had was trying to do our laundry in shared laundry room. The dryers were very slow and 1 did not work at all. We ended up having to walk to a laundromat to bring our wet clothes to so we could make our flight in time. The location was great as we walked to the Duomo and many restaurants. At first I thought the location looked slightly sketch but after being in Naples, this area felt super safe. I'd definitely stay here again based on location and size of the rooms.

If only one word can describe this place, that one is: terrible. Beginning with the front desk staff and their not existing emphaty and client service, moving forward with an awful smell in the room, not cleaned bed sheets, non existing front desk during the night, closed elevator during the night and the list can continue. If you wish to have a good journey and enjoy the beautiful Florence you have to avoid this place. The second day in the morning, the breakfast was served at a bar nearby where the waiters are not serving the guests, you have to take the plates by yourself (the plates which means 1 old croissant and 1 cup of coffee), disgusting. After this terrible experience, all we had to do was to leave earlier, after the first horror night. Avoid this hotel!

My Fiancé and I booked to stay at the Palazzo Dei Ciompi Suites between 17th -21st of April. We made the booking in January. We had booked the Penthouse Beatrice suite, which is meant to be the best standard of room at the hotel, as we were celebrating our engagement. When we arrived to check-in, we were handed keys to a room on the second floor. We pointed out that this couldn't be correct as the Penthouse would be on the top floor. The receptionist looked at us in a very confused manner. She investigated further and could see we had booked the Penthouse for the dates of our stay, but somehow the room had been double booked. We were unable to stay in the Penthouse room on the first night of our stay and we were essentially told there was nothing else they could do. The room we had booked was available the following night. There was no apology. We asked about how this would be remedied, namely because we were not getting what we paid for. We were offered a bottle of wine and we highlighted that this was inadequate. We also never received the bottle of wine that was offered. The Penthouse Suite did have stunning views. Compared to other reviews, we did have hot water and the shower and bath were in working order. However, the LED blue lights were on the whole time and there was no way of switching them off. The remote seemed not to work. We asked to speak with the manager but, conveniently, they were not available the entirety of our stay. The receptionist confirmed via Whatsapp that the manager would approve a refund for the first night, provided we go through our booking provider. I have done this and our booking provider is now informing me that the hotel are ignoring their calls and emails. Unfortunately, I would not recommend to stay here. All of the above would have been forgotten had we received the basic standard level of customer service. For the price we paid, I would not say the hotel is value for money.