Hotel Bigallo

Очень понравился отель. Хоть и не новый, но винтажность интереснее. В 7 утра на колокольне бьют колокола, кто любит поспать имейте это ввиду)) Персонал приветливый, попросила кружки для чая и кипяток, без вопросов предоставили. Соотношение цена-качество идеальное! Жить прямо в центре Флоренции и мечтать о таком не могла!

The location is right by the Duomo. The room was superb, facing the Duomo. It was two stories, dublex room. Great for a family vacation. Our daughter was very happy to have a room of her own instead of a roll away. The staff was very nice. Will definetely book this hotel again. Thank you.

The location was spot on. We had seen this hotel on previous visits to Firenze and thought it would be nice to stay here. However, The room wasn't very clean. Dusty picture rails, cobwebs and squashed mosquitos on the walls. There was also a small nail sticking out at the bottom of the doorway. It could be quite easy for a guest to stub a toe on it. I did point it out to the receptionist whilst she was showing us our room but it wasn't resolved during our visit. The air con was quite noisy and irrespective of temperature set it was always too cold as if the thermostat had failed. Breakfast was very basic. Yes we knew it would be a continental breakfast, which we love, but felt it was too simple and not value for money. I left a review on ‘Booking’ but the photos didn’t upload. I was advised I could amend the review and re add them but I could only delete the review. It then wouldn’t let me submit another one.

I booked this hotel through Booking, thinking that I would find a cozy place to at least rest. I arrived at the hotel at 10:30 p.m., everything in the hotel is shabby and old, you notice it simply when you get there, in the common areas, the reception, etc. They gave me the key to the room and when I entered I saw that there were live insects behind the paintings, dead mosquitoes on the walls with traces of blood, and other live ones. They tried to relocate me to another room with the same problems. I went to look for another hotel at 10:45 p.m., I didn't even touch the room but they charged the money for that night. Conclusion: if you are a traveler with the stomach to endure it may not matter to you, but I would certainly never recommend it to someone for a vacation or a few days of work.

Bad: everything. It’s not a 3 star hotel, it’s not even a 1 star. Rooms are dirty. AC? Yes it has AC, but it doesn’t makes air cold. It is making noises and dry air. Mosquitos they are everywhere. It’s impossible to feel refreshed after night in this room. Bed is dirty, bed sheets are dirty. Bathroom is dirty. Towels are dirty. Service desk lady doesn’t want to do her job. Hotel doesn’t provide enough towels for two guests (it was just one towel). I asked for one more towel, After arguing and proving that room was booked for two persons, she gave me another one, she put it directly on a lobby desk, where everyone puts money, documents and bags.

The room and bathroom within it were very comfortable and clean, however, the hotel management left much to be desired. To be clear - the staff on site were friendly and helpful, but the policies of the hotel are terrible. We were advised not to use the elevator unless bringing luggage up or down. The stairs are poorly lit and the railing is loose. Very dangerous. As well, someone in our group had her glass shower door shatter while she was in bed - nowhere near the shower. She called for help right away. The glass was not vacuumed up so she had to use the public washroom for the rest of our stay. The hotel manager demanded she pay for the damage or they would call the police! On top of all this - when booking the rooms, all the rooms were charged to one persons credit card. Not held, actually charged before we even arrived. The hotel reluctantly eventually reversed the charges so we could all pay with our own cards. With all the other options available, don’t stay here. It’s not worth the hassle.