Boutique Hotel la Casa di Morfeo

We are very disappointed with the hotel’s lack of understanding and flexibility regarding our situation. Our flight was cancelled due to exceptional and uncontrollable circumstances in the region, and the airspace was fully closed. Despite informing the hotel of this situation more than 14 days before our scheduled stay, they insisted on charging the full reservation amount as a cancellation fee. This is especially disheartening given that the hotel is fully booked and clearly in high demand, meaning our room could have easily been resold. We had hoped for more empathy and reasonable consideration in such extraordinary circumstances, but unfortunately, this was not the case.

Warning! This is not a hotel! This is a hostel-like large apartment on the third floor of an old multi-apartment building with a small elevator with a capacity of 140 kg from the second to the third floor! No customer service, and there were 5 of us, including very elderly parents with 7 suitcases. Absolutely no service or facilities. Even with our numerous heavy large luggage. Our elderly parents could not get to the elevator on the second floor because of the steep stairs. There was a moldy smell, the kitchen area was shabby. We stayed in this "hotel" for 7 minutes and immediately paid for another one and moved. The receptionist was rude to us and categorically refused to connect us with the administration. Stay away from this "hotel"!

Room was OK - spacious and comfortable. Aircon was ineffectual - didn't seem to bring the temperature down even when it was left on all night. Breakfast was terrible - 10 euro per person and that didn't even provide one croissant per person. Tried to cancel breakfast in the hotel and get a refund but hotel refused. If you are staying in this hotel then recommend the Forno Ghibellina next door for breakfast - it's way better than anything you'll get in the hotel.

My family had 3 rooms in this hotel. The quadruple room and two doubles. It is located about 15 minutes from the Duomo in a great location in the Center of the city. The hotel reception is on the 2 nd floor so you have to go up a short flight of stairs to get to the elevator to get to the reception area. The staff was friendly and helpful and offered to have decaf coffee available for me since I can’t have caffeine. I thanked them and asked about it at every breakfast but it never showed up. The breakfast was the same everyday except the days that they ran out of eggs, another day the coffee maker was broken. The beds were harder than I’m used to but we walked so much that I could have crashed on a cinder block at the end of the day. The had a fridge and safe in each room. The fridge was stocked with some water and drinks that you pay for if you use. The rooms were cleaned everyday, which was really nice to come in to after a long day of walking. The rooms had extra pillows and blankets - it would have been nice to have a fan. Later the cleaning lady told us we had a AC unit but the controller for this unit was never found in our room during our stay. The rooms were so hot that we slept with the windows open and were bitten by tiny mosquitoes. The bathroom in the quadruple room was plenty big enough. The shower didn’t drain very well and water would pool up in the bottom. The multiple shower and body heads were nice and powerful. We didn’t ever run out of hot water. I would stay here again but I can’t give it 5 stars because there is room for improvement. if you offer to do something for your guests then you should follow through or at least communicate why you can’t meet the request , especially if you offer to do it. Access to a fan in each room would be nice. Especially since there is no night staff on duty to assist you .

This hotel was an amazing choice! The communication went smoothly, the staff was lovely and the room was so comfy, with a sparkling clean bathroom and walk-in shower. The historic building added to the atmosphere. We had a big double bed with a balcony and it was a joy to be there. Especially when you have such a tasty breakfast too :)

Innanzi tutto non è un hotel ma un B&B. si trova al primo piano di un palazzo con reception solo all'arrivo e partenza degli ospiti. Colazione striminzita, camere molto appariscenti , il così detto fumo negli occhi. assolutamente non giustificato il prezzo in rapporto alla qualità del servizio. La vicinanza ai centri di interesse non lo giustifica. il secondo giorno si sono dimenticati che avevamo anche la colazione ed hanno dovuto improvvisarne una con pessimo risultato.