Boutique Hotel la Casa di Morfeo

Warning! This is not a hotel! This is a hostel-like large apartment on the third floor of an old multi-apartment building with a small elevator with a capacity of 140 kg from the second to the third floor! No customer service, and there were 5 of us, including very elderly parents with 7 suitcases. Absolutely no service or facilities. Even with our numerous heavy large luggage. Our elderly parents could not get to the elevator on the second floor because of the steep stairs. There was a moldy smell, the kitchen area was shabby. We stayed in this "hotel" for 7 minutes and immediately paid for another one and moved. The receptionist was rude to us and categorically refused to connect us with the administration. Stay away from this "hotel"!

I'm a travel advisor and my client had an issue with the room missing toilet paper and having a broken A/C in June (the latter happens from time to time). They did self-check in late (after 11pm) so no one was there to help when they arrived since the hotel doesn't have 24hr reception. I travelled with the group but didn't stay here myself and spoke to the three people in the room to hear their direct account. Staff the next day were apologetic and brought a roll of toilet paper, admitted the A/C was broken, but when I reached out to the manager after their stay to discuss possible compensation due to the really negative experience of my clients, they denied any problem/wrongdoing no effort to resolve or apparent care about customer service. Said the A/C was working just fine (which was the least important issue, not having toilet paper for 3 people including one person menstruating was degrading and unacceptable). First time this has happened to me! Absolutely terrible, DO NOT BOOK!

My family had 3 rooms in this hotel. The quadruple room and two doubles. It is located about 15 minutes from the Duomo in a great location in the Center of the city. The hotel reception is on the 2 nd floor so you have to go up a short flight of stairs to get to the elevator to get to the reception area. The staff was friendly and helpful and offered to have decaf coffee available for me since I can’t have caffeine. I thanked them and asked about it at every breakfast but it never showed up. The breakfast was the same everyday except the days that they ran out of eggs, another day the coffee maker was broken. The beds were harder than I’m used to but we walked so much that I could have crashed on a cinder block at the end of the day. The had a fridge and safe in each room. The fridge was stocked with some water and drinks that you pay for if you use. The rooms were cleaned everyday, which was really nice to come in to after a long day of walking. The rooms had extra pillows and blankets - it would have been nice to have a fan. Later the cleaning lady told us we had a AC unit but the controller for this unit was never found in our room during our stay. The rooms were so hot that we slept with the windows open and were bitten by tiny mosquitoes. The bathroom in the quadruple room was plenty big enough. The shower didn’t drain very well and water would pool up in the bottom. The multiple shower and body heads were nice and powerful. We didn’t ever run out of hot water. I would stay here again but I can’t give it 5 stars because there is room for improvement. if you offer to do something for your guests then you should follow through or at least communicate why you can’t meet the request , especially if you offer to do it. Access to a fan in each room would be nice. Especially since there is no night staff on duty to assist you .

Located a bit outside of the city center but it only takes you a 15-minute walk to reach the cathedral. This is pleasant since you don’t get bothered by noises and people. The staff is friendly and very helpful. The room was nice but the bed way too hard for us. We also had a few issues with the AC. There is a few mold in the bathroom. I can’t give 5 stars since there are a few improvements to make in my opinion. But globally, you can spend a good time there!

Innanzi tutto non è un hotel ma un B&B. si trova al primo piano di un palazzo con reception solo all'arrivo e partenza degli ospiti. Colazione striminzita, camere molto appariscenti , il così detto fumo negli occhi. assolutamente non giustificato il prezzo in rapporto alla qualità del servizio. La vicinanza ai centri di interesse non lo giustifica. il secondo giorno si sono dimenticati che avevamo anche la colazione ed hanno dovuto improvvisarne una con pessimo risultato.

Ottima struttura. Gestita da un personale gentilissimo e disponibile. Camere pulite e ordinate. Ottima posizione a due passi dal centro. Colazione discreta da migliorare qualcosa ma la torta alle mele era buonissima. Strutrura vicinissima al parcheggio a pagamento custodito ed a un parcheggio a pagamento non custodito.