New Generation Hostel Florence

地方不好找，在教堂旁邊，費了半天勁才找到，入口居然是個小賣部（從外面看），且前台離房間很遠，有點陰森森的感覺，最可惡的是晚上居然被床蟲咬醒了😭好不容易熬到天亮，去找前台反映，一句不知道把我打發，就給了個郵箱，讓我發郵件😢沒有給她們糾纏，先去買葯才是真的，最後花了16鎊買了葯擦上，後面聯繫了攜程，請他們協助解決。這裏要表揚攜程，這不是他們的問題，卻能設身處地理解我，積極為我爭取賠償，最後在對方酒店拒絕賠償的情況下，給我報銷了葯費，退還了我的酒店費用。雖然這次事件大大破壞了我的心情，影響了後面的行程，但對於攜程，我還是很滿意，謝謝他們的幫助，不愧為我一直信任的平台，以後會一如既往支持他們。在這裏要聲討這個不負責任的酒店，希望以後不要再讓客人遭罪了

Ostello in pieno centro di Firenze, in un palazzo storico molto bello. Camera doppia con bagno privato spaziosa e ben attrezzata.

The staff was friendly and there was no shortage of toilets or showers. It was a special experience to sleep in an old building.

The location is perfect 👍🏻 very close to all the beautiful places in the historic part of the city! Please make sure that you check in online prior arrival to avoid extra charges. It’s easy and takes around 2-3 minutes of your time. The front desk staff speaks English very well. The rooms are spacious with 2 fans for comfortable sleep at night and huge lockers to store your belongings securely (the key provided by check in and it’s included in the price). There are comfortable beds with clean bed sheets and a decent pillow. Bring your own towel though, or you need to pay for one at the front desk. The bathroom is modern but not clean enough to give 5 stars. Also, there is toilet paper but no soap. As for the kitchen, it’s partially equipped, cooking might be a bit challenging but has a big modern fridge. There is a spacious dine in area and you can enjoy your meal in the garden outside. Overall, it was a nice stay for me, thank you very much!

The facilities were good with lockers and a charger cable with a light per bed. I went during Easter break and they had free chocolate eggs at the reception which was nice.

the room is really big, there is stairs to the upper bed, I it is interesting. I really like the pillows, soft and comfortable. the only thing is that I was charged 5 euros more for not checkin online. strang!