Gästanvändare
5 november 2022
I stayed in October, as part of a mother-daughter trip through Italy. Although the room was clean and comfortable for our 3-night stay, it was located in a mezzanine only accessed by using the emergency stairs. As my mother is over 70 and has a minor back problem, we asked several times to be moved to a different room: the front desk never accommodated this request. The bathroom also presented some issues; the shower only maintains hot water for about 5 minutes (we had to wait an hour in between showers) and there was a persistent smell of sewer that reeked into the room. On the day we left there was no one to help us with our luggage, and the front office lady told us to ask the cleaning staff to give us a hand climbing up the stairs with our suitcases. As we weren’t able to find them, and we had a train to catch, I had to do it myself which ended up hurting my back. Even though the location is fantastic, just steps from the Duomo, museums, and shops, I wouldn’t come back to this establishment. If you already made a reservation and you have any mobility limitations, my suggestion would be to make sure not to be sent to the mezzanine rooms as they are a pain to deal with.
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