För att säkerställa att de betyg som visas är äkta räknar vi inte bara ut ett genomsnitt. Vi tar även recensionens trovärdighet och gästens vistelsedatum i beaktande för att fastställa det slutgiltiga betyget.
What an amazing boutique hotel. We were treated very well from the minute we arrived. The hotel is gorgeous, the nuanced details are lovely. Our room overlooking the Santa Maria Novella Church and the plaza was incredible. Opening the terrace doors and watching the world go by was part of the ambiance. The staff was extremely attentive and beautifully handled any request we made. From recommending and making dinner reservations for us, to getting us taxis, to anything we needed. We were treated with grace and kindness.
Översätt
Svar från boendet: Dear Zeed_13, Thank you for taking the time to share your experience with TripAdvisor travellers. Providing our guests with the best possible hospitality and service has always been our mission. We hope you will give us the opportunity of welcoming you back to our hotel and make your stay perfect again at your new home away from home. Wishing you the best & arrivederci, Alejandro Japon - The Place Firenze
MAHA A
Bodde på mars 2025
Res med vänner
4.0/5
Mycket bra
Publicerades 1 apr. 2025
My reservation was handled efficiently and accurately . The concierge staff took care of all my daily arrangements, transportation, restaurant recommendations and reservations, day trips, museum tickets, guided tours etc. A very personalised and tailored service. It’s like having your own personal assistant.
Översätt
Svar från boendet: Dear Maha, Thank you for your posting on TripAdvisor regarding your recent stay at The Place Firenze Hotel. Our reception is always open, and our staff is ready to help all the hotel guests to guarantee them the best experience ever. We are looking forward to welcoming you back on your next trip to Florence. Arrivederci, Alejandro J - The Place Firenze
Jet06786449828
Bodde på feb. 2025
Familj
5.0/5
Enastående
Publicerades 17 mars 2025
Beautifully appointed hotel with highly personalized service right in the heart of Florence. I stayed here with my family and The Place puts a big emphasis on making you feel like you are guests in someone's elegant home rather than just another guest at a hotel. The staff really makes the difference at the Place, they are very attentive and friendly, and take the time to get to know their guests and anticipate needs. The rooms are beautifully appointed and we had a small terrace in one room and balcony on another. We stayed on the side opposite the Piazza S. Maria Novella and it was very quiet. The Place is a very intimate hotel so you will run into other guests at breakfast, etc during your stay. The hotel does not have a gym, but there is one just down the street; after all the walking in Florence I wound up not using it in the end. When we return to Florence, we will definitely stay here again.
Översätt
744stevev
Bodde på juli 2024
Par
5.0/5
Enastående
Publicerades 30 aug. 2024
Great boutique hotel in a great location that is walkable to sites and shopping in Florence. The staff is very nice, especially the concierge staff. The check in and checkout staff were friendly and informative and offered great care during our stay.
Översätt
Svar från boendet: Dear Stevev, We are thrilled to know we could meet your expectations which was our main purpose all the time. Your words referring to the attention from The Place Firenze staff are a great source of motivation for all of us. It is fantastic to know you enjoyed the beautiful Florentine home! We certainly look forward to the opportunity to welcome you back in the very near future. Sincerely, Alejandro Japon - The Place Firenze
edwardc416
Bodde på jan. 2025
Familj
1.0/5
Publicerades 24 feb. 2025
Tried to change my reservation for June 2025 and no one gets back to you. I must have sent them 5 emails with no response. I have never experienced anything like this. I wasn't even looking to cancel. Just wanted to change the dates and add more days. My suggestion, pick another hotel.
Översätt
Svar från boendet: Dear Mr. Edward, Thank you for taking the time to share your detailed feedback regarding you’re experience through the booking process at THE PLACE Firenze. I am truly sorry that you are feeling disappointed. I sincerely apologize for the issues you encountered, as well as the disruptions to your comfort. The conditions you described do not reflect the high standards we aim to provide for our guests. Thank you again for bringing these matters to our attention. Unfortunately and, from our side, we do not have any records relating to the emails you have mentioned. Would you be so kind to send us your requests to reservations@theplacefirenze.com? Thanks in advance. I hope we have the opportunity to welcome you in our Florentine home for an unforgettable stay. Remain at your total disposal anytime on +39 055 264 5181 Yours sincerely, Michel Cannarozzo - THE PLACE Firenze
Virginia L
Bodde på sep. 2024
Familj
5.0/5
Enastående
Publicerades 27 okt. 2024
Located in the heart of the city The Place provides all of the attention to accomodations, food and drink you could wish for. There is no skimping on the quality of service either. We were initially concerned that given its prime location the experience would be touristy. The Place did not disappoint.
Översätt
Svar från boendet: Dear C4749OGvirginial, Thank you for your posting on regarding your recent stay at THE PLACE Firenze Hotel. We were happy when you commented on our staff as being extremely professional. We are very proud to have a passionate and motivated team! We look forward to your return and remain at your entire disposal any time we can be of service to you. Best regards, Michel Cannarozzo Front Office Manager
Michael S
Bodde på sep. 2024
Familj
5.0/5
Enastående
Publicerades 24 okt. 2024
Location, staff, food, room... were all the best!!!! Our first time in Florence and what an amazing city with amazing food. The hotel's location made it so easy to walk to lunch and dinner and all the great shops located so closely near by. Hopefully our travels will bring us back!
Översätt
Svar från boendet: Dear MichaelsL317XY, Thank you for sharing your review and we are pleased that you enjoyed your stay with us at THE PLACE Firenze. We are happy that we succeeded in providing you a holiday that left you truly satisfied, and we look forward to your return visit for an even better experience. Warmest regards, Michel Cannarozzo Front Office Manager
lananclark
Bodde på sep. 2024
Familj
5.0/5
Enastående
Publicerades 15 okt. 2024
It’s no wonder The Place has the honor of being one of the Leading Hotels in the world! Many hotels are beautiful - but very few infuse passion into every detail. From Claudio, the GM, to his entire team, The Place team is relentlessly dedicated to ensuring your stay feels like home. Linens, food, aromas - everything is luxurious. The people are what set The Place apart from any hotel we’ve ever experienced. We can’t imagine being in Florence without The Place! The staff embodies the essence of the city, its people, its culture and its pride. Perfezione!
Översätt
Svar från boendet: Dear Mrs. Clarck, TOP review!!! Thank you very much for choosing us for your holiday and for sharing your fantastic evaluation and sharing with future travelers. It’s a pleasure to read these accurate details you wrote about our Florentine home and our GM Claudio Meli, who personally send his best. We are very glad that you enjoyed your stay so much and It will be a great pleasure to host you again in your home away from home. In the meantime, arrivederci, Alejandro Japon - The Place Firenze
Laing f
Bodde på sep. 2024
Par
5.0/5
Enastående
Publicerades 10 okt. 2024
A really lovely three days in this luxurious hotel. Stylish decor, extremely friendly and helpful staff, delicious food and drinks. We enjoyed a wide variety of breakfast options and a delicious lunch as well as cocktails from the bar. Nothing was too much trouble for the staff and we were made to feel more than welcomed. Worth the price.
Översätt
Svar från boendet: Dear Laing f, thank you very much for your wonderful review! It seems you loved our property throughout all aspects. It was a pleasure to serve you and we look forward to welcoming you back soon for another great The Place experience. Our warmest regards, Michel Cannarozzo Front Office Manager
Franann
Bodde på mars 2024
Par
5.0/5
Enastående
Publicerades 9 apr. 2024
This is a very well located Boutique Hotel. The concierge was excellent. The rooms are charming. It has a very relaxed feel even though it's in such a busy city. We had an interior room but it was quiet and charming. Very nice amenities. Walking distance to the best Gelato, Shops and attractions.
Översätt
Svar från boendet: Dear Franann, Thank you very much for your wonderful review! It seems you loved our property throughout all aspects. It was a pleasure to serve you and we look forward to welcoming you back soon for another great THE PLACE experience. Our warmest regards, Michel Cannarozzo - THE PLACE Firenze
danschaberg
Bodde på sep. 2024
Familj
5.0/5
Enastående
Publicerades 3 okt. 2024
We loved this boutique hotel so much 2 years ago … we came back without hesitation when we were coming back into town. If you are looking for amazing service and a hotel with CHARACTER … look no further. The location is superb on the piazza (Santa Maria Novella) and again the team at The Place Firenze is ABSOLUTELY the best. ANYTHING you need … they are on it! I just can’t say enough about this place. It’s like a home away from home.
Översätt
Svar från boendet: Dear Mr. Schaberg, WOW! This is amazing. Thanks for coming back to your home away from home. Coming to The Place is not just stayover in Florence, it's a guarantee of a lifestyle experience. We are so happy to read you appreciated the high level of service delivered by the Team! They are a true asset together with the beautiful property and the location in the heart of Florence city. We certainly look forward to the opportunity to welcome you back in the very near future. In the meantime, arrivederci - Alejandro Japon - The Place Firenze