Gästanvändare
15 november 2024
we have often used this hotel, due to its close proximity to the channel tunnel terminal. However, after the stay we had last week, i think we will be looking elsewhere. There were a few points that i feel need highlighting 1. Auto check-in wasnt working so waited in a queue stretching back to the door to book in - not a great start. 2. The room we had (221) was generally in a shabby condition - battered paintwork, lamp shades ripped and hanging off , noisy fan in the bathroom etc - the place needs an overhaul 3. as others have said the heating situation was crazy - we tried resetting the thermostat but the room was still too hot to sleep comfortably, given that the duvet felt like it was a brick 4. It might sound petty, but when in the room i want to relax and maybe watch some TV. The TV only had a few channels, none of which were the main channels, only minor channels (quest was one that comes to mind) and shopping channels. I suspect this is to entice you to visit the pub attached to the hotel - on which point.......... 5. Beware the meal deal con - on arrival in the pub we checked in and specifically told the waitress we were on a meal deal booking. That same waitress took our drinks order. On completion of the meal we made to leave, having already pre-paid for the meals - only to stopped by a different waitress who said we had to pay for the drinks we had, because the brands we chose were not part of the deal. I asked why i wasnt told this when i ordered the drinks - the waitress said i should have told whoever served us that i was on a meal deal ! We later heard another customer arguing with staff over the same thing. All in all, very disappointed and wont be going here again.
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