Folkestone (Channel Tunnel)

The noise in the hotel is so loud One towel for a double room with two people checking in never again the hotel was clean enough just not good when you have a long travel ahead the day after I would definitely look at other accommodation next time

Comfortable beds and a great layout for the family room for 2 toddlers. There was old food under the bed that hadn't been cleaned and we were charged twice at dinner. The soap dispenser didn't work and the edge of the room was not the cleanest. However it was fine for a night but wouldn't want to stay longer.

Accommodation fine but on this occasion the food and service was disappointing. Had to prompt to get our 2 drinks orders. Starters were fine but main course was like warm and overcooked. Yet again no orange juice at breakfast- the sign suggesting supply issues is well past its credibility date.

Clean room and peaceful stay. Friendly and efficient staff. Easy parking ———————————————————————————————————————————-/-/—/—————————————————————————————————————————————————————————————————- Thanks for a great visit ………—-

Disappointed with our overnight stay, room and hallway smelt strongly of damp / drains. We were in the block next to the restaurant building (separate to the main hotel reception). The bed was not at all comfortable with a dip in the centre, we’ve always slept so well on the beds at Premier inn hotels in the past. Bathroom whilst clean had rusty towel rails and was well used. Very noisy, you could hear the rooms above moving around and banging doors. We were awake most of the night, not really the overnight sleep we were hoping for before travelling.

The young man on reception. I’m disabled and need extra help. He refuses to check me in on the desk and made me use a self service machine. He then stood over me making me feel uncomfortable and flustered. This firstly didn’t work on payment as I was over the contactless limit but didn’t realise as I was rushing so I used another card and put it into the machine and it approved the payment immediately and took the money. The screen then didn’t recognise it had taken the money immediately so the man just closed it down and then took me to the desk where he made me pay again. I told him it had successfully taken the money and he didn’t believe me. Said it would drop back in which it hasn’t. He meant the failed first payment but that never went even through Both payments have now cleared and I’ve paid twice for my room. This not only left me unable to pay for the second room which my mum had to put on her credit card but has taken my holiday spending money also! And i’m now left short for that. I’m absolutely disgusted. I need a refund which hasn’t happened, even after speaking to the manager in the morning also and to raise a complaint.