Mezzatorre Hotel & Thermal Spa

We came here on our honeymoon and I admit, given the special occasion and the price of the hotel, my expectations were high. However they were sadly not met at all. It started with the room. We booked a sea view deluxe, but there was a very obstructed sea view. Basically it was mostly roof (see photo). Ok, but at least there was a terrace which was a consolation. That was the best we got. Every day we had to fight other guests for seats at the water (beach chairs were weirdly super limited despite the fact that Mezzatore has the whole bay). We couldn’t get a seat for a simple cocktail because it was too full (there is plenty of space but no tables). We wanted to use the thermal baths but had to reserve a chance to use the free baths because it was too busy. Hilariously, we had priority late check out but couldn’t get it (no surprise) and they offered to make us a reservation for the showers (the showers required a reservation.. LOL). It’s confusing for me how this is a 5 star hotel but I literally had to stress myself out to just get a chance to enjoy the amenities. Lastly, the communication with the staff was abysmal. If you asked them to call you a taxi in advance there was a 50/50 chance it would arrive. We never successfully managed to get extra towels at the beach ever (maybe they ran out, I wouldn’t be surprised). We would call and ask what time things closed and would just get blatantly wrong answers. It was a bit of a disaster. Overall I wouldn’t recommend this hotel in high season. Maybe in calmer months it’s better. But right now, it’s over crowded and understaffed. I sense it got over hyped and they just couldn’t keep up with demand. It would be better if they had less rooms for more and actually were attentive to their guests.

Bitter sweet 4 star stay I will start with the sweet part of our stay. The property is still as beautiful as ever, grounds are immaculate, food and restaurants are great, Swimming Pool and beach club area are also very well taken care of. Food and restaurants I would give a 5 star with reservation. Staff is very attentive , smiling and very helpful. Food at both the restaurants was also very good. Room and grounds also get a five star. Beach area and the pool area will also be a 5 star Thalasso and Terme area get a 5 star Now the bitter part of stay started with delayed baggage , granted it was no fault of the hotel. When I called the hotel from the airport informing the delayed baggage, the response from the other end was shocking . She right away asked me where were we going after this hotel implying that we will not going get the luggage during our stay. The luggage came late at night and since the property is on an island there there is no easy way to get the luggage. This is not the first time someone had a delayed baggage and won’t be the last either. What is shocking is after years Hotel does not have a system in place to help tourists like me and my wife with their luggage. I was more than willing to pay for someone or a company to go and get my luggage.Contacting the manager was waste of time also. I spent 6 hours , 4 taxis and 2 ferries to go and get my luggage from the airport At the time of check out things were not any better. Asked for a late check , after 2 days we are still waiting for a response. The hotel gladly displays part of LHW logo but fails to provide the perks that are supposed to be provided for. I was shocked when the Transfer sent by the hotel for our arrival asked me to pay the fare. Paying over 2200 euros per night and not even a complimentary sun screen at the pool/ beach area. Value for your money the hotel fails miserably. Nickel and diming in not expected in a 5 star property. GM during a busy time of the year is no where to be seen . There is no personal touch from the upper management.

We can’t wait to return! This place lives up to it’s reputation. Magical setting overlooking the sea, every detail is carefully curated. The staff is incredible (thank you to both Salvatore’s!), the food is amazing and you cannot miss grabbing an appt. every day to use the thermal baths. It’s a quiet and restorative place, get a cottage for sea views!