Dunas de Formentera, a Small Luxury Hotel of the World

My friends and I had the best time in Dunas. The staff was so friendly, the location is absolutely perfect, food in the restaurant Caliu, just wow! The moment you enter the hotel, you get a profound sense of calm and serenity. Perfect holiday spot to disconnect!

Our visit was end July and the resort was only opened for a month so not sure if some of this will be corrected as the season goes on. Pros Location Great cocktails and food - breakfast and lunch was delicious Cons Rooms are not as advertised and it was met with denial when first raised. The floor plans online did NOT represent what we got (I see now the website has removed the floor plans). A challenging way to start a vacation at a resort of this calibre when you feel ripped off. We booked a junior suite, it had no double sink, large robe or outdoor day bed on a spacious terrace as advertised and paid for. We finally got half a nights discount after much discussion with management (and this ended up being Euro 150 less than promised - in writing! - unfortunately not surprising as we had already had multiple disagreements around what was said and offered as compensation initially with Duty Manager). We learnt is that there is a huge variance in rooms in each type - with some of the Junior Suites being 30% smaller than others - this is listed on the site. I have attached photos from website when we booked and visited and what we got. Rubbish - cigarettes butts and plastic around pool and main walkway to beach from restaurant. Disappointing for a resort that promotes itself as eco and sustainable, particularly as more than saw at any beaches we visited on the island. Restaurant staff using headsets - with only three tables to serve… it completely kills the vibe when someone is opening your wine and loudly and abruptly instructing into the headset to clean the next table. Embarrassing for this size of restaurant to even need this, as was the dynamic between staff heirachy. Based on the room issues I would not return to this hotel, I know this region is expensive and you pay premium for location and the beautiful environment, but the false advertising and attitude we got when challenged it is not acceptable. For average Euro 1500 + per night during Summer season it is not worth it.

“I just enjoyed a magnificent vacation at this incredible hotel nestled in nature. The experience was fantastic from the moment we arrived, thanks to the friendly and professional reception staff. I especially want to commend Sandra, the head of reception, who made us feel welcome and well taken care of with her professionalism and warmth. We know that you have just started, but we are certain that this place will become our favorite getaway destination. We will definitely be back!”

First off, worst value for money. The quality of rooms, facilities and service for the price is disproportionately poor. Website doesn’t reflect the reality at all. Service at restaurant is at the mercy of one or two hosts. They may or may not take your order depending on their mood for the day. Some rooms don’t have safes installed, some rooms only run boiling hot water in shower, some rooms lack curtains in bathrooms exposing you to passers by, etc. Overall, it’s a terrible rebranding exercise. Buy an existing hotel with a good location, do a few touch ups, hire PR, get a few reviews and charge way too much…. I doubt will have any repeat clients.

Notre expérience au sein de cet hôtel a été inoubliable. Une mention spéciale à la responsable du Guest Relationship qui se nomme Johanna. Cette dernière est capable de répondre à toutes vos demandes, les plus insolites ou pertinentes qui soient… avec amabilité, professionnalisme et sens de la relation client. Cet établissement vous assure un séjour au cœur de la nature, avec la présence de bungalow & suites qui sont ouverts sur la plage et dont la vue sur l’horizon est magnifique. Vous pourrez tout autant profiter du coucher du soleil que d’une vision de la Voie lactée inoubliable ! L’expérience client est formidable, encore une fois grâce à un personnel très attentif et attentionné aux moindres détails qui font le confort de votre séjour. A recommander 5/5.

Visité Dunas de Formentera un fin de semana que parecia lluvioso y dudé si era buen momento de ir, pero me alegro de no haber cancelado el viaje. Fue un fin de semana PERFECTO. En formentera las nubes pasan muy rápido y llovió muy poquito. Esto me dio la oportunidad de relajarme y de disfrutar de las vibras del hotel que te obligan a realmente detenerte y descansar. El equipo fue super amable y las instalaciones del hotel son espectaculares.