Discovery Parks - Perth Airport

Love the rooms and the bed

Location and environment very clean.

Appalling - Assistant Manager. . Customer Service does not exist with this woman. Downright rude and smug. Will complain about people driving fast, however flies through the park on her golfcart. Never seen her actually do anything productive. I have personally seen her fly the golfcart around, has nearly ran into other cars, pedestrians and children. I would change my rating higher, if i did not have to deal with her. However i was absolutely disgusted by the assistant managers lack of basic customer service, even before i had arrived and this only got worse with time being there. Unable to lodge complaints as no one in the office was willing to provide any information or willing to lodge any.

Great park conveniently located close to all attractions. Very clean and tidy park. We had a drive through site which was a very generous size. Friendly welcome by staff on arrival. Close proximity to Fremantle to go to Rottnest. Would definitely stay again.

Great friendly staff. They helped us to fix the problem with our campervan rental, which they had to call a few times for us. A communal kitchen (bring your own pots and pans) is available, and the facilities were clean. Just in front of the caravan park is a bus stop with a direct line into the city

Booked as " free cancellation, pay at property" on booking site. On arrival checked me in, unpacked, received urgent request to call reception. Lady yelling " credit card deined". I was confused, I hadn't given them my card at checkin. I eventually understood they meant the card I used to boom the room. I'd thought payment was on checkout. She was then yelling " we have a right to charge your card whenever we want." Repeatedly. When I explained the confusion and asked to pay for 1 night immediately, she was then still rude and angry and then stating " fine but you will be out by 10am, you'll need to leave by 10am, no later" Acting like I waS trying some major criminal enterprise instead of a misunderstanding. Nowhere in the multiple messages and confirmations from the booking site did it mention anywhere I had to pay in full on arrival. They didn't mention it at checkin just gave me the map, and key, then had this complete fit on the phoneafter I'd unpacked. They could have been nice. Used some manners. Said, ok lets see how it goes begore checkout tomorrow or something. I was crying but this one lady wouldnt let up with her disgusting attitude. . I was down for my sons bday ( id dropped him at his father's and as my son is chronically ill I just expected to have some $$ to spend for his bday outing and then I got paid again during my stay). I was able to move things ( borrow) and called back and paid within 10 minutes. No apology. No thankyou. No response when I said " you could've been nicer to me." Nothing. I might have given it a better review but I was insulted and sad the rest of my stay. No respect at all. Also they advertise WiFi, which was one of my requirements. On checkin I confirmed this and the other lady literally said " oh you can't rely on the WiFi. I hope you have lots of data." It doesn't even find a WiFi network. So don't believe this. My room also had hairs in the shower, on the toilet seat, crumbs on the floor, a Donna with no cover and small marks. The tv reception is not good and neither is the phone reception. There are parks and shops nearby. But I wouldn't recommend anyone I care about stay here as I'd want them treated with dignity.