Casa Playa Beach Resort

Great location, its nice to be in a smaller building on the sand. Nice and affordable stays on the beach, clean pool. Front office staff is friendly and helpful. No traffic on the north end of island, unlike most of the island where there is a lot of traffic in busy months of the year.

This is our sixth day at this resort. Even though we have requested service our room has not been swept of sand, the bed has never been made, and only we took the trash out. Nothing inside this room has been Cleaned by the staff We have had to make trips to the front desk to ask for toilet paper, Kleenex, dishwasher detergent, and paper towels and bathroom towels.

Two adults, two teens. Great location within walking distance of the main square area. Free bikes are a great perk. Staff very friendly and helpful. Had a little trouble with one of the grills, but may have been operator error. The second grill worked fine. Waterfront view on fifth floor was ideal for sunsets. Not a long drive to mini golf, Corkscrew Nature Preserve, Sanibel Island. Saw several manatees at Lovers Key State Park. Good trip.

We booked a room at the Casa Playa resort as a last minute trip before the arrival of our son. We arrived to smiling faces and an incredibly helpful staff. Our room was very clean and a perfect place to hang our hats after a day at the beach. Grant was wonderful and always available to check out bicycles in the mornings. The day we checked out, we had hours to kill until our flight and we greatly appreciate Francesca H. for suggesting we hang out and relax by the pool until we had to leave. Thank you Casa Playa for hosting us!

Our 11th visit to Casa Playa and our last. A new management company has taken over the resort and the prices have skyrocketed and the care of the building and customers has gone down. Asked for a lower floor as the elevator often is not working--yes--that happened--we are old and were on the 7th floor. Not a good thing. No hot water in the bathroom for four days--and the bathroom sink did not drain when brushing teeth. Remedy was to take the plug out -- but Grant did clean out something and we had hot water. We stayed 10 nights and never had a change of sheets. Yes, new towels every two days--finally after six nights I asked for sheets and changed my own!! We did receive a little back on the four days we were without water. The units need updating. A bit of paint does not do it. (You can put lipstick on a pig and you still have a pig) Now charging an $18 resort fee for use of the pool, a towel and a chair on the beach. It got cold and we started the heater only to have the smoke alarms go off as they were full of dust. Yes, Grant again cleaned them out--but that should have been generally done when fall arrived. We truly loved this place. Small, friendly, great beach that is not crowded and on a quiet end of the island. Yancy and Grant are under paid for what they have to do--and they are the nice ones!! Things have changed. Never once was there an apology for not having hot water, non working heater, walking 7 flights of staris - it's all about the money. Sad--but demand is there for small units on the island and they are rented out--although one couple complained and got a full refund and moved to another hotel. I did visit with other long time guests who feel the same way. Be nice--apologize--make it right when something does not work. Oh, and change the sheets after a week!

We booked this resort with high hopes. Beach front location, great reviews, on the small side (only 35 units) so it wouldn't be crowded. We weren't looking for much. A nice week on the beach with a place to lay our heads at night. For almost $3200.00 for one week, we did not get anywhere near our money's worth at this location. 4 days before we were due to arrive, I got my confirmation email with THE WRONG DATES. Cue the panic attack. I called the courtesy number and the nice woman on the phone couldn't figure out what had happened but my reservation had changed. I emailed her my original confirmation and she agreed that the dates were different (off by a day) and tried to "fix it" but my dates were no longer available. Not wanting to be stuck in FL with nowhere to stay, she booked us in another room for another $461 dollars. I was beside myself but not angry with her, just upset that this happened and that no one could tell me why. 20 minutes later, our original dates magically became available and were were slotted back in. I was a ball of anxiety until we arrived. Room (suite??) 504 was in sad shape. The shower had hair in it, the slider barely stayed on the tracks and the toilet kept running until my husband fixed it. The postings on the walls said housekeeping was only done every other day and only if you stayed for 4 days or more. Okay, no problem. On day 5, my husband asked at the office if our sheets were ever going to be changed? We got new towels and the trash emptied and that was the extent of the housekeeping. Kinda sandy by this point. They said no, sorry, no staffing. They handed him sheets. Yup, over 400 dollars a night and we changed the sheets ourselves. We aren't looking for high end treatment but to be given sheets and told to do it yourself at 400 dollars a night, well, we were less than impressed. The only saving grace is the location. 1/2 mile walk to Times Square.