Gästanvändare
9 januari 2024
DO NOT HAVE ANYTHING TO DO WITH THIS PLACE. We had previously stayed at this resort when it was a ClubMed but be aware that it is now under new management. In early October 2023, our family of eight couples and children made reservations AND DEPOSITS for dec 26 2023 to jan 2, 2023. We were celebrating grandmas 80th birthday and had been planning this for a year. Our group had multiple paid for ,scheduled air flights from six states and had scheduled time off from work. We were told they were completing some renovations at the hotel but would be completely finished by November. ON DEC 21 AFTERNOON THEY NOTIFIED OUR TRAVEL AGENT THAT OUR RESERVATIONS WERE CANCELED BECAUSE THEY HAD NOT COMPLETED THEIR RENOVATIONS AND THAT WE COULD COME SOME OTHER TIME. NO CALLS. NO APOLOGIES. NO ATTEMPT TO HELP US FIND OTHER ACCOMMODATIONS. NO RETURNED CALLS. After two anxious days on the phone we were able to find much lesser but more expensive lodging in another city in florida ... we had to arrange new flights, car rentals, restaurant reservations and it was a TOTAL MESS. THIS PLACE COULDNT PAY ME TO EVER STAY THERE
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