Crystal K
31 mars 2024
The good - the rooms are clean, the gardens are beautiful and well maintained. The location is ideal - close to fortportal and most attractions. The bad - the service and the food is poor. For breakfast, we were service Chapati, potatoes and bread. Heavy on starch and limited healthy options despite fortportal being a basket of healthy food. The garden is full of all kinds of herbs but plain water and a tea bag were what was offered for tea. The following day, we were served raw pineapples. There’s need for a more diverse team in management as hotel and restaurant is run by males. Perhaps this explains the lack of attention to detail and client service. The manager is hardly available to interact with and meet guests. I also noticed that the owners only respond to positive reviews and do not address reviews that call for improvement. Despite the calm and serene location, we shall not be returning to KoiKoi.
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