Homewood Suites by Hilton Fort Smith

This is the best Homewood Suites, we stay here frequently while in the area and always enjoy our stay. The rooms have always been spotless and the entire building is well kept and very clean. The front desk staff is very accommodating and attentive to customer service.

Very nice hotel with great amenities. Nice outdoor area and even basketball court. Indoor pool was nice only minor complaint is gym is quite basic and could really use a workout bench. Staff were all very friendly as well, thank you for a great stay.

The best hotel in Arkansas. Great staff. Beautiful rooms. I would recommend business travelers and even families to stay here. They have a tasty breakfast to compliment a well-rested night. Lots of shopping close by. Their suite shop is stocked with an amazing variety of items! Will always stay here when visiting Arkansas - You should too.

This is kind of hotel that you can tell the owner care. The hotel is updated beautifully. Not only does it smell clean, but it is immaculate. We immediately felt welcome and at home. The best part of the hotel was the lady working behind the front desk, Marka. She went above and beyond the call of duty. She even walked us to the elevator, showed us the direction to the room as well as the best place to park. She could easily work at a five-star luxury hotel with the customer service she provided. I should also mention that I work in the travel industry and can easily say I do not come across this kind of customer service very often. Highly Recommend!

We stayed one night on a cross country road trip. Good setting off the highway that was quiet. Large rooms with all the amenities. Everything was neat and clean. A few restaurants within walking distance. Friendly staff. The hotel was more than we expected.

Checked in and noticed a menu for restaurant and room service. First time I have seen this at a Homewood. I commented to the desk clerk that this was a great idea since I often arrive late evening and do not want to go out to eat. Nice rooms and great staff.

This is truly an exceptional hotel experience (from a retired couple who do way over 100 nights per year). The Homewood perfection you come to expect from this brand is in evidence every where you look: It is spotless, hallways, facilities, even the elevators. Ice machines on multiple floors. While windows do not open, the views out the large windows are very pleasant. Laundry room also clean as a whistle. The fitness room has machines, free weights , plenty of towels and a water-dispenser. It's a wee bit snug which probably explains no bench. Breakfast is a real treat: delicious egg pockets, hash browns, sausage, biscuits, gravy, oranges and bananas, water bottles, juices, 2% milk cartons, breads and bagels. Business center operational and again, very tidy. What a joy, we can't wait to return. Thank you again, GM Angie for the fabulous VIP experience.

We were driving through and booked this hotel based on brand. Either we came on an off day, or there are some issues with this one holding the Marriott name. The first room we were given had a running toilet that did not flush. We moved rooms, and after checking in with our party of four into a two-queen room, found only two towels. We had to call down again. Then at breakfast, the buffet was closed, and another guest said we had to go to the Starbucks counter. The lady asked us for our breakfast card from check-in, which we didn’t have - she took our order from the menu. Then we noticed how the lobby was full of people still waiting for food. We were luckily not in a total hurry, as we waited 45 minutes. Granted, the food was good. But the poor lady at the counter and the man serving people were berated by several guests for circumstances not in their control. Obviously staffing is a problem. I wouldn’t want to be put in that position as a worker. This hotel also has very thin walls and ceilings, so every sound and step above and in the halls can be heard. The carpets in the halls also need a good steam clean. All in all, not at all what we’re used to with Marriott.