Encantada Resort Vacation Townhomes by Idiliq

First, I arrived at the property around 11pm. The security guard had to check me in. There’s only one lane and you have to use a key pad. So I had to circle around the security booth to let other visitors in as I was checking in. Secondly, my young child had an accident the first night. We got up and stripped the bed. I emailed and called for a new set of sheets, mattress cover, comforter and duvet. I only received sheets. I was told everyday that they would contact housekeeping and I would receive my comforter. The room I stayed in was freezing so we had to turn the air up but in turn it made my other family warm at night. I didn’t get a comforter until the night before I left. Make sure you know some Spanish, use a translator app or something because the entire staff is Hispanic and half don’t know English. Lastly, the pool area was not well lit and the pool light did not work. It took for me to contact ******* who then contacted the property on behalf before they did anything. Still didn’t have a pool light but the outside pool area was now lit.

Good stay We were suppose to have a pull out sofa but it wasn’t. We also almost ran out of toilet paper which could have been resolved by housekeeping leaving extras under the sinks. Since the property isn’t manned until 11:00 we had to wait for help. The property is nice and we would definately stay again we just will check things over a bit more upon check in.

From the moment we drove up we started off with a bad experience with the gate guard. He was asking us for a gate pin when we haven't even checked in yet. Asked for an address of where we're staying and literally had no information yet and repeatedly told him we haven't checked in and his overall communication was below dismal. The place where we stayed itself really needs some work. The carpet on the stairs needs replacing. There was a bug in the house that we saw crawling in the kitchen and the pool in the back wasn't cleaned before we checked in at all. Lots of leaves and bugs in it. Not sure how since it's screened in. No extra toilet paper. Trash bags or blankets.