Encantada Resort Vacation Townhomes by Idiliq

Was a terrible experience the king size bed and the mattress were uncomfortable everytime you move the bed started making noices also the hot tub was having issues to regulate the temperature, I will never recommend this place, everytime we sitting down in the couch we were sinking, they should change few things before continuing renting the townhouses.

The Townhouse was awesome, family really loved it. There was no mop in the house and not much eentertainment for the kids.kids

The house was beautiful and quiet. I was a little upset because I went with my husband and 3 kids and the room was not ready at check in , the pool had bugs that you needed to clean out yourself and it was missing a few toiletries. But overall it was an nice experience for a 3 days vacation.

First, I arrived at the property around 11pm. The security guard had to check me in. There’s only one lane and you have to use a key pad. So I had to circle around the security booth to let other visitors in as I was checking in. Secondly, my young child had an accident the first night. We got up and stripped the bed. I emailed and called for a new set of sheets, mattress cover, comforter and duvet. I only received sheets. I was told everyday that they would contact housekeeping and I would receive my comforter. The room I stayed in was freezing so we had to turn the air up but in turn it made my other family warm at night. I didn’t get a comforter until the night before I left. Make sure you know some Spanish, use a translator app or something because the entire staff is Hispanic and half don’t know English. Lastly, the pool area was not well lit and the pool light did not work. It took for me to contact ******* who then contacted the property on behalf before they did anything. Still didn’t have a pool light but the outside pool area was now lit.

Highly recommend to familys! Wonderful place to stay, hottub on the porch was amazing. Highly recommend

Good stay We were suppose to have a pull out sofa but it wasn’t. We also almost ran out of toilet paper which could have been resolved by housekeeping leaving extras under the sinks. Since the property isn’t manned until 11:00 we had to wait for help. The property is nice and we would definately stay again we just will check things over a bit more upon check in.