Home2 Suites by Hilton Frankfort

Thinking twice about next reservation Over one hour wait before we could check-in. We were told it was because ********** virtual card wouldn’t clear. Called ********** customer service and was transferred to 5 different people!

Enjoyed the extra space the extended stay style room provided. Bathroom was more spacious than many hotels can be.

Hospitality in advertising only First night realized King mattress was collapsed on one side only. Called front desk and they told us there would be no difference between any other rooms but offered to move us to a suite next door. This suite had a mattress in good condition but both suites showed significant structural damage to walls, corners and furniture. 2nd Suite smelled of sewer back up and was missing light bulbs in fixtures and remote control for TV. 2nd night complained at 1130PM to front desk of suite above playing their TV so loudly it woke us from our sleep. Called front desk a second time and visited them in person two more times by 1215 as there were no changes to the noise level. Final visit to front desk we were told by staff that we were welcome to contact the local police and file a noise complaint. Next morning well before checkout Television continuously lost contact with their satellite signal, cleaning crew attempted to enter our suite while we still occupied it and were changing for the day. Very unhappy with this visit and location. Don't get the impression they truly care about a safe and comfortable stay.

Best place to stay in Frankfort! Wouks not stay anywhere else. Staff is amazing amd always goes above and beyond!

Nice location right off interstate Great checkin experience with friendly staff. Nice size room and very clean. The only negative was the pillows were extremely uncomfortable and flat.

Great staff, clean spacious rooms, like new condition. Free breakfast had options to please everyone in our family.