Flemings Hotel Frankfurt Main-Riverside

I was frustrated to discover that the water supply was shut off from noon to 3 PM for maintenance—something the staff failed to mention at check-in. After a long flight, I couldn’t even wash my hands or take a shower, which was extremely inconvenient. To make matters worse, the staff were unprofessional when I tried to take a bottle of water from the fridge. A tall staff with curly hair at the counter rudely informed me that I was only allowed one bottle—even though my room was booked for two people. His reasoning was absurd: he claimed that if the booking had been for one person, I would only be entitled to one bottle, so the rule couldn’t be adjusted. This inflexible and illogical policy was delivered in a condescending manner, and he said I would need to “ask the staff for permission” for anything beyond that. A simple, polite explanation would have sufficed, but instead, the interaction felt needlessly hostile. The lack of communication and consistently poor customer service made my stay unpleasant. The staff clearly need better training in basic hospitality and common sense. I won’t be staying at this hotel again—guests deserve respect and reasonable accommodations.

Great place to stay. 8 mins walk from the centre of Frankfurt.

The building looks pretty run down from the outside but on the inside, the hotel offers everything one would expect. It's close to the inner city and close to the river. Staff is really friendly.