mainhaus Stadthotel Frankfurt

Good location, clean , space room comfortable bed

Ich war drei Tage insgesamt. Das Hotel hat top Lage und die Mitarbeiter sind sehr freundlich!

Similar to a Premier Inn. Clean and comfortable bed, friendly service from the staff. Perhaps a little dated in parts but a good place to stop for the night. Well located to central Frankfurt and the on site parking felt safe and secure. Best wishes from Scotland.

The main lobby is not air-conditioned and it was very unpleasant. We arrived very early and although I understand our room would be available at 4 I asked if there was a possibility of getting into a room earlier. It was just "no". He didn't offer to check. Just "no". We came back at 3 and again asked if by chance something might be available since the lobby was too hot to wait in and we were exhausted from the over night flight. Again "no". I then asked if they could just cancel our reservation as we wanted to go elsewhere and just like magic his said I'll check on your rooms and luckily they were both available. My point is they were unwilling to even try and were completely stuck on the rules. With customer service it just seems like they could have tried. There was a loud noise in one of our rooms and we recored it. I'm not sure where it was coming from but it was every few seconds. I brought the recording down to the front desk and they notified the manager that tried to give me the excuse of city noise. It was not from outside it was from in the building. So they offered me a discount on a return visit. Worst customer service ever. I would not stay here.

Breakfast here was of very good quality with an excellent choice and certainly the best we enjoyed on our trip to Germany. The hotel, although centrally located is not situated in the best area. The room was comfortable and spacious although the shower did not work very well. We were disappointed to find that our room was not cleaned after the first night of our two-night stay and there was no apology forthcoming or any recompense other than the offer of a drink at the bar which we declined. After collecting fresh towels from Reception we were informed that housekeeping had come to our room that morning at 10.00 but we were still in it, which was untrue. We had eaten breakfast and left the hotel by 10.00 to go sightseeing. As we were required to pay in full prior to arrival at the hotel there was little we could do. It certainly did not leave us with a very good impression.

Rooms on 6th floor located to the street with tram stop in the front have windows with noise reduction but during the day not really calm. Very poor WIFI if your room ( 608/609/610) is between the 2 repeaters - than poor luck with connection. One additional rep would solve the problem. Guy at the reception was friendly - he compensated by taking off my Weißbier from the bill. 6. Etage zur Straße haben Haltestelle der Straßenbahn vor der Tür. Fenster sind schall isoliert aber