Holiday Inn Express & Suites Franklin - Berry Farms

Great hotel. The room was clean and the free breakfast was tasty! Front des staff were very friendly and welcoming.

Found this hotel while looking around on Trip Advisor for something near Nashville. It's conveniently located south of music city in the suburb of Franklin. The hotel's exterior, as well as, main lobby are welcoming. Rooms are fresh and clean. The staff were friendly and helpful. There were no bugs to worry about. Our room (328) had a mini fridge (no freezer compartment), comfortable king bed with larger pillows, standing closet, and nice shower. Evening parking is in the parking garage below the hotel. Guests can access their rooms directly from the garage to the desired floor. The breakfast buffet was very good with both hot and cold food choices. Good price, good value.

We stayed here 2 nights. Our room was on the first floor. We booked the room for 2 nights on a Friday and Saturday. Normally, I do not like 1st floor rooms. Our room was a king bed bed standard room. Our room was across from the fitness center. The height of the ceilings in the room are great. The air conditioning worked well. The bed was comfortable. The floor and surrounding rooms were quiet. Breakfast was good on Saturday morning. The breakfast had a lot of good options. Our first night stay was pretty good. The shower pressure is not good and the only negative thing we found on our first night. Our second night, we found a live cockroach by our bed and an old dryer sheet. Definitely not a fun experience! Definitely a sign of a room that hasn’t been cleaned properly.

Great area, clean rooms, and friendly staff. Access to parking garage and elevator for loading and unloading was very convenient. Neighborhood is very quaint and quiet with a handful of nice restaurants and shops close by. We will definitely stay again in the future. Only complaint would be that other guests could be heard fairly easily in the room.

Great hotel in a really nice area. Plenty of parking, big rooms and a good breakfast area. I also used the little pool which was always quiet and relaxing. Berry Farms is about 10mins drive from Franklin so easily accessible, there are also lots of facilities at Berry Farms too though, restaurants, gas stations and a lovely supermarket. Just want to give a special Thank You to Teri on the front desk though. From the moment we arrived to the time we left 3 days later she was so kind, helpful and just lovely. Thank you, you made our stay.

Wow, this established has been open for 11 days as on 10/11/19. As I drove in, I was already impressed with the facility. But walking in this lobby blew me away. This feels more like an establishnent that is right under Intercontinental in the IHG family if brands. I have NEVER seen a full service Holiday Inn, Staybridge, Holiday Inn Express or even an Indigo this impressive. The room is large, exceptionally designed with the most comfortable beds I've slept on in a hotel. The breakfast was fairly basic, but still itquite tasty. Even though they were sold out and they were feeding about 200 people, the breakfast attatendances kept everything full and fresh. Housekeeping is simply fantastic. All the staff were exceptional, but I would like to point out the General Manager, Terri Aunkst and front desk clerk Oz. I was in the area, last minute, for an emergency. and their compassion, empathy and help was amazing. I will forever be grateful and will be a loyal customer from this point forward!!

Very clean and very friendly staff. The rooms and hotel are new. Great neighborhood with some good local restaurants. Been coming here for A while And I have not been disappointed. Would recommend it . Great to have underground parking also.

We came in exhausted & Megan was so helpful in accommodating our need for a room. We usually looked for a Hampton Inn but saw this hotel & stopped~~so clean,quiet, modern & totally comfortable~~breakfast, too! We will be staying at Hol Inn Express hotels & this one in the future! All excellent!!! TY!!!

Replay enjoyed this hotel. The GM, Terri, was very helpful and kind. She takes great pride in the facility and hospitality. The hotel was very clean, smelled fresh. Breakfast was good. Nice workout room and pool. Love the parking garage, especially when raining and hot temps. We have stayed here before and plan to return when in the area.