Leeu House

Wonderful place. Location is perfect for exploring Franschoek and the rooms and facilities were beautful, but most of all the staff were fantastic. Incredibly attentitive and friendly and seemed to genuinely care about our stay. Marius made us feel particularly welcome!

We really couldn’t fault anything at this beautiful boutique hotel and the service was outstanding. I realised on the second day of our visit that I had misplaced some jewellery and may have left it in our hotel in Cape Town. I asked Sabrina on reception if she would be able to help by calling our previous hotel to see if it had been found (feeling really doubtful). We then went out for the day. Mid afternoon we received a text message from Sabrina to say the jewellery pouch had been found and that she’d arranged for one of their local drivers to pick it up! I had my jewellery before I went to dinner that evening!! When we left Marius who dealt with the valet parking loaded our luggage into out gleaming hire car, he’d very thoughtfully washed it that morning as it had been extremely dirty when we’d arrived direct from a safari!! Service like this is truly exceptional!

Safe to say Leeu House is one if not the most beautiful places we have ever stayed. From the minute you walk in the door, the staff are so attentive and will go above and beyond to make your stay unforgettable. The breakfast was delicious and the service was great. The room was beautiful and a great size. Special mention to Honest who looked after us so well during our stay and made sure we were never without a glass of wine :) We will back back!

We enjoyed 4 nights at Leeu House & enjoyed a thoroughly wonderful experience! The setting feels like a luxurious home with excellent personable service from a very customer focused team. We would like to mention just a few who really stood out for us - nothing was too much trouble - Gift, Gaylin, Honest, Theo & Sabrina! A lovely poolside setting means you can enjoy the great weather & you are on the high street with easy access to all that Franschoek has to offer. Breakfast on the terrace was delightful every day! We were invited to visit the spa & pool at their sister property Leuu Estates & Spa on our check out day as we had a late flight & would recommend this for a massage & light lunch overlooking the vineyard. Can’t recommend this establishment enough - will definitely return!

Food Poisoning and Poor Service at Overpriced Leeu House Our stay at Leeu House was marred by a serious incident of food poisoning from the hotel's food. Given the first time I ate that day was at the hotel, I know their food caused the food poisoning. After I projectile vomited (I tried getting to the toilet but could not in time) my husband asked for assistance with soiled bedding. The staff informed us no cleaning would be available until the next day which surprised us. Management's dismissive handling of this health and safety issue was equally concerning. The Leeu House Suite, while spacious, had significant shortcomings. The bed was uncomfortably soft, clearly two mattresses pushed together, and the bathroom showed poor maintenance with visibly dirty shower grout. The suite's layout was impractical, lacking basic amenities like proper reading lights so my husband could read while I slept. For people into tea and coffee, the beverage service disappointed, with subpar coffee and tea. At a lower price point, these issues might be more forgivable. However, for the premium rates charged, the combination of food safety issues, poor crisis management, and general service deficiencies makes Leeu House impossible to recommend. Pros: - Spacious suite - Good location Cons: - Food poisoning from hotel food - Unacceptable response to cleaning resulting us sleeping with throw up sheets - Poor crisis management - Uncomfortable bed - Subpar maintenance - Low-quality amenities - Dismissive management attitude

We enjoyed a 2 night stay here at the end of a 2 week break. It is one of those places that the you minute you walk into you feel peace and calm. The service from start to finish was fantastic. I can’t remember everyone’s names, Honest was stand out, but everyone we came across was fantastic and genuinely interested in our stay being fabulous. Breakfast and lunch were wonderful, drinks around the pool perfect. Room was lovely and roomy with loads of amenities and extra little special touches. The art around the property was really cool and quirky. We loved the location and the town itself. On a final note, our driver was late picking us up to go to the airport. The duty manager sensed my anxiety and proactively got a backup driver ready for us, who eventually we had to use. That’s the level of service you can expect. Would highly recommend.