Gästanvändare
14 mars 2025
It is fair to say that there are more negatives than positives. We booked a two night stay for the 3 of us and it ended being a 3 night stay for one of us. Let's start positive: The activities team were really good, especially with our son with getting him involved with a room full of older people. Generous measures in drinks. Games room. Now for the negatives: Checking in took longer than needed the hotel doubled up on information that has been provided on booking it took approximately 10/15 mins before being seen and a further 10 mins to check in. Room is incredibly basic, no tea or coffee facilities, limited plug sockets especially as a cpap user i require a socket near the bed fortunately there was one close enough. Door to the balcony let in a lot of noise and when it was windy it rattled, noise travelled up the corridor, with people singing and shouting. Despite having emailed the hotel twice to confirm whether the pool was open or not and getting no reply, the pool was closed and the indoor pool is very, very small - more like a child's pool. There was no facilities for water bottle filling, and we asked to use the water machines in the restaurant and got told "it's not hygenic to fill a plastic bottle" but I could as long as I used a glass to fill the bottle. Balcony in the bar was great to sit out on but the doors were only accessible one way so if they closed you were locked out reliant on people inside to let you back in. Now for the best one, although a good spread of food, my wife ended up with food poisoning and took ill on the day we were leaving, meaning she couldn't travel. We had requested to extend the room until 1pm to see if the vomiting would stop, and I was met with a less than helpful response "we have other guests arriving in 2 hours we need to get the room ready" fortunately a more senior staff member over heard and approved the additional 1 hour. Unfortunately, her symptoms did not improve, which meant she needed to stay an additional night at a cost of £110. She was in desperate need of water and with no water filling facilities and not being able to leave the room she placed an Uber order to have water delivered. The hotel reception phoned her to let her know the order was there for collection, she explained to the receptionist that she was currently vomiting and needed to be near the toilet could someone just drop it at the door, to which the receptionist responded "oh, ermm, well, I guess ill bring it then." Ending the call with a sigh. All in all, although the entertainment was good, the whole experience ended up being rather negative for us, and we would avoid this hotel group in the future.
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